Customer Service & Data Entry Specialist

yacyah lee

Irvington, NJ 071**-*-***-*** **** *********@*****.***

Professional Summary

Driven customer service representative with 5 years of experience in data entry, administrative support, and mail handling across diverse industries. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Demonstrated expertise in managing high-volume tasks while maintaining accuracy and confidentiality. Recognized for achieving high customer satisfaction scores and optimizing workflow efficiency in fast- paced environments. Seeking to leverage extensive experience to contribute to a dynamic team. Work Experience

General Clerk

Brillient Corporation Shawnee, KS

March 2025 to February 2026

• Accurately entered and managed high-volume data in internal systems while maintaining strict attention to detail and confidentiality

• Organized, maintained, and consolidated digital and physical records to improve accessibility and workflow efficiency

• Operated and troubleshoot office equipment including printers, copiers, and laminators to support daily operations

• Assisted with office setup and workspace organization, ensuring a clean, functional, and professional environment

• Provide general administrative support, including document preparation, file management, and task prioritization

• Managed multiple task in fast-paced environment while meeting deadlines and maintaining accuracy

• Collaborated with team members to compare projects and ensure smooth day -to-day office operations

• Demonstrated strong communication. organization, and time management skills while working independently and as part of a team

Data Entry Clerk

DEKRA Kansas City, KS

December 2024 to April 2025

• Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness

• Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database

• Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures

• Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets

• Collaborated with cross-functional teams to gather necessary information for data entry purposes

• Utilized advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively

• Created standardized templates for data entry forms, improving consistency across the organization

• Maintained up-to-date knowledge of industry regulations regarding privacy standards for handling confidential information

Mailroom Assistant

Forrest T Jones & Company Kansas City, MO

April 2024 to December 2024

• Maintained accurate and up-to-date records of all incoming and outgoing correspondence

• Managed the filing system, ensuring documents were properly organized and easily accessible

• Prepared reports, memos, and other documents as requested by management

• Performed data entry tasks accurately and efficiently using various software applications

• Maintained confidentiality of sensitive information while handling documents or interacting with stakeholders

• Operated and maintained office equipment, ensuring smooth daily operations

• Handled multiple administrative task while meeting deadlines in a fast paced setting

• Collaborated with team members to support daily office functions

• Prepared, sorted and managed documents for internal use and distribution Administrative Assistant

T-mobile By Mobile Center Inc Kansas City, MO

January 2024 to April 2024

• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements

• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner

• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members

• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents

• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions

• Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation Mail Handler

United States Postal Service Riverside, MO

December 2021 to April 2023

• moving boxes, sorting mail, organizing pallets, driving equipment

• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials

• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies

• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging

• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders

• Collaborated with team members to optimize workflow efficiency and meet daily production goals

• Performed quality control checks on outgoing shipments to ensure products met customer specifications

• Safely stored hazardous materials according to OSHA regulations and company guidelines

• Maintained a clean and organized work area to promote safety and productivity

• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment

• Achieved a perfect attendance record over 9 months of employment at the warehouse facility

• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately

• Closely followed all safety protocols when handling heavy machinery or working at heights

• Served as a reliable backup driver for local deliveries during peak periods or staff shortages Finish Line Sales Associate

Macy's-Livingston NJ

June 2019 to December 2021

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

• Developed strong relationships with key clients through regular communication and personalized support

• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

• Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above 85%

Customer Service Representative

Centrinex-Shawnee KS

September 2021 to November 2021

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online Stocker

Saker Shoprite-Livingston NJ

November 2020 to April 2021

Stocking and filling shelves, taking out of boxes, breaking boxes, etc Child Care Assistant

Alfa day care Orange, CA

March 2020 to January 2021

My sister worked at the daycare for a while and she got me a job helping her . We would pass out snack, clean, play with the children, etc

Sales Associate

TOMMY HILFIGER Livingston, NJ

March 2017 to December 2018

Auntie Anne's - Livingston, NJ

Education

Upper

WEEQUAHIC HIGH SCHOOL

June 2019 to June 2019

Skills

Productivity software Time & attendance systems Microsoft Office Medical Office supply management Attention to detail HIPAA Computer skills Warehouse Office sales environment Office experience Time management Teamwork Microsoft Outlook Appointment Research Meal preparation Data collection Upselling Clinic administrative experience Google Workspace detail oriented (Less than 1 year) scheduling Record keeping Data entry Great customer Presentation Skills works Collections account management Organizational skills SKILLS Employee relationship building Customer service (5 years) Customer service Account Management Care coordination detail oriented Filing Inside sales Customer service Data entry scheduling 10 key typing Sales (5 years) Phone etiquette Maintaining patient Microsoft Word Organizational skills well with others. YACYAH LEE a great team player, marketing (Less than 1 year) Administrative experience Executive administrative support Debt collection phone call Outbound calling Medical administrative support Microsoft Office Computer operation confidentiality team player (5 years) Cleaning (2 years) service marketing skills Outside sales Office experience Office management Typing Kitchen experience Sales experience Salesforce Databases Private practice experience Computer operation Certifications and Licenses

Driver's License

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