Operations & Leadership Manager

** ********** **.

Gloucester City, NJ *****

Cell: 609-***-****

***************@*****.***

Consuelo Campbell

Key Accomplishments:

Licensed Property and Casualty Insurance in multiple states

Leader in Employee Engagement program

Lead Presenter for sales and new client demonstrations

Primary client trainer for both new and established employees

Manage performance of employees

Created Learning and Development modules for new client

Operations Manager in the implementation of new clients

Professional Experience:

Operations Manager- Foundever, Remote 7/21-Present

Licensed Property and Causality Producer for all 50 states

Instrumental in planning, organizing, and strategizing the daily operations

Managed bridge plans, bill to pay, MSAT, KPI’s and WFM forecasting

Worked directly with HR and the compliance department to ensure overall efficiency and legal obligations are met

Manage new pilot programs for new business

Coach and develop leadership staff

Interfaces with client to identify and resolve on-going issues via Monthly and Quarterly Business Reviews. MBR and QBR

Ensures on-going performance meets established guidelines

Conducts annual performance reviews for direct reports

Benefits Operations Manager- Conduent, Remote 9/2019-7/2021

Manage and lead day-to-day operations of 6 clients, 3 supervisors and 60 administrative staff

Ensures on-going performance meets established guidelines and all KPI’s

Conducts annual performance reviews for employees

Carry out managerial responsibilities in accordance with the organizations policies and procedures

Ensures all Service Level Agreements (SLA) are met per contractual agreement

Ensures appropriate staffing levels and facilitates allocation of work

Accountability for meeting and exceeding operational goals

Mentor, train, and develop peers for career progression and learning

Interface with the client to identify and resolve on-going issues

Benefits Administration Supervisor- Conduent, Cherry Hill, NJ 12/2015-9/2019

Responsible for assisting in the overall management of the employee’s specific programs to ensure client goals and objectives are met

Resolved customer escalations

Trained employees on client specific products and regulatory compliance

Ensures high call standards are maintained through appropriate monitoring and coaching of employees

Monitors daily productivity reports

Partner with the Training, Quality and HR departments to ensure employees are delivering quality work and adhering to industry standards and policy guidelines

Manage employee payroll

Education:

BS in Bible, Minor Education June 2015

Cairn University, Langhorne, PA

Contact this candidate