Operations & Enterprise Account Manager

CHASE E. GODWIN

Fairfax, VA 571-***-**** ******.*****@*****.***

PROFESSIONAL SUMMARY

Operations and Account Management with 10+ years of experience managing enterprise accounts, field operations, and government projects. Proven track record of driving revenue growth, improving processes, and building strong client relationships. CORE COMPETENCIES

Field Operations Management • Project Management • Enterprise Account Management • Government Contract Support • Client Relationship Management • Team Leadership & Development • Revenue Growth & Business Development • Process Improvement • Contract Administration • Customer Success • Cross-Functional Collaboration • Operational Excellence

PROFESSIONAL EXPERIENCE

Green Wave Solutions Estimator / Project Manager June 2025 – Present

• Manage projects from estimation through completion, ensuring safety, quality, budget compliance, and on-time delivery.

• Serve as primary point of contact for U.S. Government clients, conducting site visits and developing project estimates.

• Coordinate labor, materials, equipment, and schedules across multiple projects and geographic locations.

• Utilized GoCanvas to maintain project documentation, records, and blueprint markups.

• Strengthen customer relationships to secure repeat business and contract expansions.

• Generated over $2 million in new business revenue, including a $1.4 million contract for the BuƯalo Bills Stadium Final Clean project.

Zerorez Sales Manager

February 2023 – June 2025

• Led daily sales operations focused on revenue growth, upselling opportunities, and customer retention.

• Trained and coached team members on sales strategies, customer service excellence, and performance improvement.

• Analyzed operational and sales metrics to improve eƯiciency and profitability.

• Resolved escalated customer concerns while maintaining high satisfaction ratings.

• Implemented process improvements that enhanced team productivity and overall sales performance.

Amazon Web Services (AWS) Custom Contract Specialist August 2020 – June 2022

• Supported enterprise customers through onboarding and contract implementation for complex service agreements.

• Reviewed pricing structures, contractual terms, and entitlements to ensure accuracy and compliance.

• Collaborated with Sales, Billing, Legal, and Operations teams to resolve contract discrepancies and prevent billing issues.

• Improved contract workflows and documentation processes to increase eƯiciency and consistency.

• Guided customers through AWS support oƯerings and contract adoption. Amazon Web Services Sr. Enterprise Concierge Account Manager December 2016 – August 2020

• Managed a portfolio of 15+ enterprise accounts with combined monthly spending exceeding $25 million.

• Led the North America Enterprise Onboarding Team, overseeing training, case management, and operational process improvements.

• Established and managed an internal auditing function responsible for reviewing newly onboarded enterprise accounts for support plans, discounts, spending commitments, and billing accuracy.

• Identified customer growth opportunities and cost-saving initiatives through account analysis and strategic consultation.

• Partnered with customers and internal stakeholders to resolve issues, improve service delivery, and strengthen long-term relationships CERTIFICATIONS

• OSHA 30-Hour Construction Safety Certification

• AWS Certified Cloud Practitioner

EDUCATION Northern Virginia Community College

2007 – 2009

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