Customer Service & Retail Supervisor

Pamela Reynolds

Indialantic, FL ***** +1-321-***-**** *************@*****.***

Professional Summary

Versatile professional with extensive supervisory and customer service experience in retail and property management. Managed teams of up to 14 employees, maintained 99% loss prevention, and ensured exceptional client satisfaction. Active Florida Notary Public and currently pursuing Real Estate Licensing. Skilled in staff training, inventory control, and financial management.

Work Experience

Retail Sales Associate

Bealls Inc. Indian Harbour Beach, FL

April 2023 to Present

• Welcomed and greeted customers in a friendly manner, providing exceptional customer service to enhance satisfaction

• Processed payments by totaling purchases and handling checks, cash, store or other credit card and debit cards, ensuring transaction accuracy

• Alerted management of potential security issues, contributing to a safe store environment

• Assisted in receiving and stocking merchandise, maintaining organized and well-stocked sales floor

• Assisted customers in selecting products and consistently met credit and loyalty program goals Out of work

August 2019 to April 2023

• Managed personal health challenges, including two surgeries, one year of chemotherapy, and five months of radiation, resulting in recovery by April 2023

Sales Associate

Macy's Melbourne, FL

September 2018 to June 2019

• Assisted customers in making purchases by recommending, describing, and demonstrating products, improving sales conversions

• Utilized POS system and cash registers to ring up transactions, ensuring accuracy using barcode scanners, calculators, and credit card machines

• Arranged product displays and restocked shelves with inventory, maintaining visual merchandising standards

• Pulled and processed online orders for shipping, adhering to postal regulations to ensure timely delivery

• Resolved customer issues or complaints with a positive attitude, requiring excellent communication skills Sales Floor Supervisor

Decorium Alexandria, VA

August 2012 to December 2015

• Assisted customers with purchases, resolved issues, and answered questions, enhancing customer satisfaction

• Supervised floor staff and cashiers, hiring and training new employees to improve team performance

• Maintained inventory and ensured all items were in stock or on order to fulfill customer requests

• Redesigned window and floor displays for store sales, promotions, and holidays to increase foot traffic Assistant Property Manager-Sec 8 Senior Housing

Mount Vernon House Alexandria, VA

August 2000 to June 2002

• Maintained budget to control financial performance of property, optimizing resource allocation

• Ensured timely rent collections, postings, and bank deposits, reducing delinquency rates

• Handled late notices, legal filings, and evictions, ensuring compliance with regulations

• Interviewed applicants and prepared lease documents and HUD filing requirements, streamlining onboarding

• Supervised maintenance and housekeeping staff, organizing events and outings to enhance resident satisfaction Assistant Manager

Elgin Flower Shop Eglin AFB, FL

March 1998 to June 2000

• Handled cash and credit transactions, preparing daily bank deposits to ensure financial accuracy

• Resolved customer complaints, improving customer retention and satisfaction

• Ordered flowers and plants to maintain quality inventory, reducing spoilage and stockouts

• Designed floral arrangements and created ready-to-sell and customized gift baskets to boost sales

• Prepared, delivered, and set up wedding arrangements at various venues, ensuring client satisfaction Management Analyst

Force Integration Fort Belvoir, VA

August 1993 to July 1997

• Documented findings of studies and prepared recommendations for implementation of procedures, systems, or organizational changes

• Interviewed personnel and conducted on-site observations to ascertain unit functional performance, methods, equipment, and personnel needs

• Planned studies of work problems and procedures, integrating organizational change, communications, and information flow

• Prepared production methods and cost analysis, supporting data-driven decision-making

• Analyzed, planned, directed, managed, and coordinated manpower activities, integrating military and civilian personnel and financial management systems

Staffing Specialist, Civilian Personnel

Department of the Army Civilian Personnel Office Fort Belvoir, VA September 1987 to July 1993

• Identified and analyzed hiring needs, developing position descriptions and recruitment plan documents to meet organizational goals

• Managed recruitment and placement, screening and rating applicants, and extending job offers to qualified candidates

• Ensured selectees met hiring requirements and processed new employees consistent with collective bargaining agreements

• Developed short- and long-range staffing plans to meet forecasted mission requirements and address critical staffing areas

Management Assistant

Department of the Army Headquarters Fort Belvoir, VA April 1984 to September 1987

• Provided administrative support to Deputy Director of Training and Doctrine Command, improving office efficiency

• Prepared correspondence for Deputy and Director's signature, ensuring accuracy and professionalism

• Researched and prepared organizational documents for command, supporting informed decision-making

• Compiled information and maintained records on over 100 civilian personnel within directorate command

• Processed and submitted award and achievement packages, maintaining 98% staffing by processing new hires and maintaining up-to-date personnel records

Supervisor/Sales Associate

Off the The Rax Alexandria, VA

May 1979 to March 1984

• Maintained stock on store floor and assisted customers with purchases and returns, ensuring high service standards

• Managed fraud protection and maintained accurate cash drawers for shifts, reducing shrinkage

• Prepared and updated storefront, wall, and mannequin displays bi-weekly to enhance visual appeal

• Assisted in inventory practices monthly and as required, ensuring accurate stock levels

• Managed daily operations of store, supervising up to 14 employees and maintaining accurate employee records

• Oversaw hiring and firing of employees according to company and state regulations, ensuring compliance

• Handled cash and check deposits daily, processed refunds, and maintained fraud and loss prevention at a 99% rate

• Completed inventory requirements with staff as required by corporate, maintaining well-stocked inventory

• Updated storefront and wall displays weekly and processed received inventory immediately, ensuring correct tagging

• Resolved customer issues and complaints with exceptional respect, providing exceptional customer service and preparing corporate reports as requested

Education

High school diploma

Old Dominion University Norfolk, VA

August 1981 to November 1982

High school or equivalent

Fort Hunt High School Alexandria, VA

September 1977 to June 1981

Skills

Analysis Skills Merchandising Office Experience Inventory Management Staff Training Customer Relations Microsoft Powerpoint Personal Assistant Experience Microsoft Publisher Property Leasing POS Systems Attention to detail Budgeting Property Management Organizational skills Administrative Experience Interviewing Retail sales Microsoft Excel Loss Prevention Event Planning Office Management Communication skills Customer Relationship Management Typing Section 8 Windows Recruiting Data collection Microsoft Word Human Resources Management Sales Customer service

Certifications and Licenses

Driver's License

Secret Clearance 1994-1997

August 1997

Additional Information

Authorized to work in the US for any employer

Skills

Microsoft Word, Excel, Publisher, PowerPoint, Social Media Outlets

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