Data-Driven Program Analyst & Process Specialist
Resume:
Lisa Michelette
Program Analyst
609-***-****/ **********@*******.***/LinkedIn Profile/Active Secret Clearance
Data-driven Analyst and Process Specialist with a proven track record of optimizing campaign workflows and scaling marketing operations. Expert in translating complex datasets into actionable business strategies and reducing project turnaround times through process automation. Skilled in cross-functional stakeholder management and leveraging advanced analytics to maximize ROI.
EXPERIENCE
PROGRAM ANALYST GLOBAL SYSTEMS TECHNOLOGIES, LLC
September 2023 – Present
Process Optimization: Streamline program management workflows and task tracking systems to support complex operational and contract objectives.
Stakeholder Management: Coordinate cross-functional stakeholder meetings, track action items, and align communication efforts across multiple technical and business teams.
Data & Executive Reporting: Analyze project data to prepare comprehensive executive reports, performance metrics, and documentation for leadership oversight.
Project Governance: Maintain strict quality control over contract documentation, reporting requirements, and integrated program schedules to ensure 100% compliance.
E-COMMERCE OPERATIONS & DIGITAL MERCHANDISING
December 2025 – Present
Cross-Platform Management: Manage end-to-end digital storefront operations and product listings across 7 major e-commerce marketplaces, including Shopify, Etsy, and eBay.
Marketplace Optimization: Execute search engine optimization (SEO) strategies for product listings, content creation, and visual presentation to increase storefront visibility.
Pricing Data Strategy: Develop data-driven pricing and digital merchandising strategies across diverse online marketplaces to maximize competitive positioning.
Brand Consistency: Coordinate full-lifecycle product photography, asset creation, and copywriting to maintain unified brand presentation and quality assurance across all channels.
PROGRAM ANALYST RELI GROUP
October 2021 – October 2023
Workflow Management: Managed software tracking, procurement workflows, and cross-departmental approval cycles to eliminate operational bottlenecks.
Compliance & Monitoring: Monitored end-to-end project activities, ensuring meticulous schedule maintenance, accurate program reporting, and alignment with organizational requirements.
Logistics Optimization: Directed end-to-end supply chain and shipping logistics for specialized materials, coordinating with external vendors to ensure prompt, accurate delivery.
Evaluation Support: Collaborated on testing, evaluation, and branch reporting initiatives across high-priority, large-scale enterprise programs.EDITOR / QUALITY ASSURANCE
EDITOR WORD SMITH PROS & CONFERO INC.
2004 – 2021
Quality Assurance & Compliance: Spearheaded rigorous quality control reviews for corporate marketing materials, business reports, and high-value client deliverables to guarantee 100% brand consistency and accuracy.
Cross-Functional Collaboration: Partnered closely with multidisciplinary project teams to align technical content with business objectives and external client expectations.
Project Governance: Managed tight production workflows and editorial timelines to ensure flawless, on-time delivery of critical client-facing publications.
EDUCATION
Bachelor’s - Business Administration, Concentration Management
Stockton University
Pomona, NJ
SKILLS
PROCESS OPTIMIZATION & ANALYTICS
Program Analysis • Executive Reporting • Contract Administration • Procurement Tracking • Documentation Management • Stakeholder Coordination • Integrated Master Scheduling (IMS)
MICROSOFT OFFICE & BUSINESS APPLICATIONS
Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Microsoft Outlook • Microsoft Teams • Microsoft Project • Adobe Acrobat Pro
CONTENT CREATION & DIGITAL MARKETING
Shopify • Canva • PhotoRoom • Creatify • Product Photography • Content Creation • Digital Merchandising • Product Listings • Brand Presentation • Marketplace Management
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