Customer Relationship & Social Media Support Specialist

Suraj Singh

View CloudHire Profile

**.*********@*****.*** 895-***-**** Meerut, Uttar Pradesh, India SUMMARY

I am a Customer Relationship specialist with 2 years of experience bridging the gap between brands and their global audiences. My background spans from foundational service at Tech Mahindra to managing high-stakes social media escalations for MakeMyTrip (via Radical Minds). I specialize in navigating the fast-paced world of social media support

(Instagram, X, Facebook).

CORE COMPETENCIES

soft: Customer Service, Customer satisfaction, Customer Delight technical: Social Media (Facebook, Instagram, Twitter, TikTok, YouTube, Pinterest) WORK EXPERIENCE

Social media Associate

Radical Minds HRO MAKEMYTRIP

gurgaon • May 2024 - Jan 2025

• Handling customer queries on social media platforms, Instagram, Facebook and twitter. Customer Support Associate.

tech Mahindra

noida • Dec 2022 - Jan 2024

• Handling customer queries on Ai platform Veerloop. EDUCATION

IGNOU

Expected

Master’s in Public Administration

University of Delhi

2020

Bachelor in Commerce

CERTIFICATES

Google Project Management: Professional Certificate by GOOGLE LLC, CCC Certified

Contact this candidate