Transportation Operations Supervisor and Logistics Leader

Roberta Romero

**** *** ** ** ***********, NM ***02 505-***-**** ************@*******.***

SUMMARY

Accomplished transportation and logistics professional with more than 20 years of progressive experience leading freight operations, dispatch, transportation scheduling, customer service, and inside sales. Extensive background supervising large driver fleets, coordinating time-sensitive freight movements, developing customer relationships, and improving operational efficiency. Known for exceptional leadership, communication, organization, and problem- solving while thriving in fast-paced transportation environments. Recognized for building strong customer partnerships, securing new business opportunities, resolving complex transportation issues, and consistently delivering outstanding customer service. Seeking a Transportation Operations Supervisor, Logistics Coordinator, Transportation Scheduler, Dispatcher, Customer Success, or Remote Transportation position.

EDUCATION

Central New Mexico Community College

Coursework in Computer Basics and World & New Mexican History (In Progress) Rio Grande High School

High School Diploma

EXPERIENCE

Linehaul Supervisor April 2024 – Present

ABF Freight

• Supervise daily transportation operations for approximately 150 commercial drivers across Albuquerque and Amarillo.

• Coordinate linehaul freight movements throughout New Mexico, Texas, Kansas, and surrounding service areas.

• Assign freight loads and optimize dispatch schedules to maximize efficiency.

• Prepare manifests and transportation documentation while ensuring operational accuracy.

• Monitor shipment status and proactively resolve transportation delays.

• Handle more than 100 customer interactions daily involving shipment tracking, scheduling, and freight inquiries.

• Build strong relationships with customers by providing transportation solutions and exceptional service.

• Support inside sales efforts by identifying customer transportation needs and helping secure additional freight opportunities.

• Work closely with drivers, dock personnel, terminal staff, and customers to maintain smooth daily operations.

• Maintain a positive work environment focused on safety, productivity, and customer satisfaction. Inbound / Outbound Supervisor 2021 – 2024

XPO Logistics

• Managed daily inbound and outbound transportation operations.

• Coordinated city dispatch schedules and freight movement.

• Directed workflow to maximize efficiency and meet customer expectations.

• Investigated and resolved OS&D claims.

• Delivered outstanding customer service while building lasting customer relationships.

• Assisted customers with transportation solutions and shipment coordination.

• Earned recognition for leadership, teamwork, and exceptional performance. Customer Service Representative • Dispatcher • Logistics Coordinator • Inside Sales 1994 – 2010 American Freightways • Canyon State Oil Company • R&L Carriers • Espinosa Cartage

• Coordinated transportation schedules for commercial freight operations.

• Dispatched drivers and monitored shipment progress.

• Entered transportation data with a high level of speed and accuracy.

• Processed freight documentation and maintained shipping records.

• Built long-term customer relationships through dependable service.

• Assisted customers with transportation quotes and freight solutions.

• Supported inside sales efforts by identifying customer needs and helping secure new business.

• Worked closely with drivers, customers, warehouse personnel, and management to ensure successful freight movement.

• Resolved shipment issues while maintaining a high level of customer satisfaction. TECHNICAL SKILLS

Transportation Operations

Fleet Coordination

Dispatch Management

Driver Supervision

Freight Scheduling

Logistics Coordination

Linehaul Operations

City Dispatch

Load Planning

Shipment Tracking

OS&D Resolution

Customer Service

Inside Sales

Business Development

Customer Retention

Account Support

Relationship Building

Data Entry

Microsoft Office

Documentation & Manifests

Problem Resolution

Team Leadership

Microsoft Office Suite

Microsoft Word

Microsoft Excel

Outlook

Google Workspace

Transportation Documentation

Dispatch Systems

Shipment Tracking

Freight Scheduling

Data Entry

Customer Relationship Management (CRM)

Virtual Communication

Office Administration

PROFESSIONAL ACHIEVEMENTS

- More than 20 years of transportation and logistics experience. - Supervised transportation operations involving approximately 150 commercial drivers. - Managed high-volume dispatch and freight scheduling operations. - Successfully handled more than 100 customer interactions daily. - Recognized for outstanding leadership and customer service. - Extensive experience in dispatch, logistics, transportation scheduling, customer service, and inside sales. - Proven ability to develop customer relationships and support business growth. AWARDS & RECOGNITION

- Customer Service Award – XPO Logistics - Recognized for Leadership, Teamwork, Patience, and Outstanding Customer Service

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