Empathetic Remote Clerical & Outreach Specialist

Daneyah Thomas-Raphael

Minneapolis, MN • 862-***-**** ***********@*****.***

Detail-oriented and empathetic professional with over five years of experience in remote clerical, customer service, and healthcare support roles. Skilled in documentation, data entry, client communication, and navigating sensitive information with discretion. Passionate about creating accessible, organized systems that support both clients and internal teams.

EXPERIENCE:

Outreach Coordinator

Optum / UnitedHealth Group – Remote

June 2025– Present

• Conducted patient outreach to improve engagement and care plan adherence

• Collaborated with clinical teams to deliver culturally competent support

• Maintained HIPAA-compliant documentation and tracked outreach metrics

CSM Cardholder Specialist

U.S. Bank – Remote

August 2023 – February 2024

• Provided specialized support to cardholders, resolving account issues with discretion and accuracy

• Documented interactions and ensured compliance with financial regulations

Employee Services Representative

U.S. Bank – Remote

February 2023 – July 2023

• Responded to employee inquiries regarding benefits, payroll, and onboarding

• Delivered empathetic support while maintaining confidentiality and data integrity

Order Entry Specialist

iMedia Brands Inc. – Remote

June 2022 – January 2023

• Entered high-volume orders with precision and speed using internal systems

• Communicated with clients to confirm order details and resolve discrepancies

• Maintained accurate records and supported cross-functional teams with order fulfillment

Intake Specialist

Midwest Disability, P.A. – Minneapolis, MN

July 2022 – November 2022

• Conducted initial client interviews and gathered documentation for Social Security disability claims

• Provided compassionate support to individuals navigating complex legal processes

• Maintained accurate records and coordinated with legal teams to ensure timely case progression

Sales Representative (Entry Level)

Vector Marketing – Minneapolis, MN

June 2020 – Sept 2021

• Promoted and sold Cutco products through direct outreach and virtual presentations

• Built rapport with clients to understand needs and recommend solutions

• Met and exceeded sales targets through active listening and product knowledge

Bachelor of Science in Behavioral Health Sciences

Grand Canyon University – In Progress

Focused on mental health, client advocacy, and ethical care practices across diverse populations

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Skills:

• Remote Clerical Support & Data Entry

• HIPAA-Compliant Documentation

• Verbal & Written Communication

• CRM & Order Management Systems

• Strategic Problem-Solving

• Disability & Accessibility Awareness

• Culturally Competent Client Support

• Time Management & Efficient

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