Staff Counter Administrative Support Specialist
Resume:
MADHURI KHESS
Subhash Nagar jabalpur india
*******.*********@*****.***
DOB 31 July 1994
in *******.*********@*****.***
Objective Customer-focused professional seeking a suitable opportunity to apply communication, coordination, and service skills while contributing positively to the organization. Experience ITC Maurya, a Luxury Collection Hotel, New Delhi Guest Service Associate
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have. 6 /2/2023 - 24/11/2025
Qatar airways Group
waitress (Harrod's Tea room )
Greet and escort customers to their tables. Present menu and provide detailed information. Prepare tables by setting up linens, silverware and glasses. Inform customers about the day's specials. Offer menu recommendations upon request 6 December 2021 - 15 December 23
Burger king Pvt ltd Delhi India
Guest relation Executive
ensuring exceptional guest experiences and maintaining strong relationships with valued guests. As a Guest Relations Executive, will be the primary point of contact for guests, providing personalized assistance and resolving any issues or concerns that may arise during their stay. Your exceptional communication skills, attention to detail, and ability to anticipate guest needs 1.Greet guests upon arrival and provide a warm welcome.2. Register guests efficiently, ensuring accurate information is obtained.3. Provide information about hotel facilities, services, and local attractions. 4. Handle guest inquiries promptly and professionally via phone, email, or in person. Punkah House Bangalore
Bartender
exceptional customer service and crafting high-quality beverages in a fast-paced environment.
preparing and serving alcoholic and non-alcoholic beverages, taking orders from customers, and ensuring the bar area is clean and well-stocked. Greet customers in a friendly and professional manner, taking their orders accurately and efficiently,Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to established recipes and customer preferences, Maintain a clean and organized bar area, ensuring all equipment is properly cleaned and sanitized, Stock the bar with an adequate supply of ingredients, garnishes, glassware, and other necessary items,Provide recommendations to customers based on their preferences, suggesting new drinks or specials when appropriate, Handle cash transactions accurately, processing payments through the POS system, Engage with customers in a polite and attentive manner, addressing any concerns or complaints promptly. Bombay Brassiere Delhi india
F & B associate
responsible for providing exceptional service to guests, ensuring their dining experience is enjoyable and memorable.
Education
Skills MS Excel: Data management, formulas, reports MS Word: Documentation, formatting, reports
Team Coordination
Guest Relations & Customer Service
CRM / Call Coordination
Ms Excel
Complaint Handling & Upselling
Basic Computer & Email Handling
Interests
Language English, Hindi
Signature:
Madhuri khess
Greet and welcome guests in a friendly and courteous manner,Present menus and make recommendations regarding food and beverages,Take accurate food and drink orders from guest,Serve food and beverages to guests in a prompt and efficient manner,Check on guests regularly to ensure satisfaction with their meals,Handle guest inquiries, concerns, or complaints professionally and promptly,Process payments accurately using POS systems,Maintain cleanliness of tables, dining areas, and workstations. Nubo (Hospitality Pvt. Ltd., Hauz Khas Market, Delhi) Assistant Unit Manager
Assisted in overall restaurant operations, ensuring smooth day-to-day functioning of the unit.
Supervised front-of-house and back-of-house teams to maintain high service standards. Handled guest relations, resolved complaints efficiently, and ensured customer satisfaction.
Supported the Unit Manager in staff scheduling, training, and performance monitoring. Managed inventory control, stock ordering, and vendor coordination. Ensured compliance with hygiene, safety, and company SOP standards. Monitored daily sales, prepared reports, and worked towards achieving revenue targets. Coordinated with kitchen and service teams to maintain quality and timely service. Assisted in implementing promotional activities and improving customer experience. Controlled operational costs while maintaining service quality. 17 April 2026 - current
S.S.D GIRLS SCHOOL AGRA India
mathematics
2009 — B
S.G.R GIRLS SCHOOL AGRA India
science
2011 — A
R.D.V.V UNIVERSITY JABALPUR india
commerce
2016 — B
listening to music
cartoons sketching
traveling
Fishing
Learning a new skill
Contact this candidate