Customer Service and Promotion Assistant
Resume:
TISHAUNA YEARDE
PROFESSIONAL OBJECTIVE
An aspiring and motivated individual seeking to continuously acquire knowledge and to effectively fill the position in the area of promotion. I am dedicated and eager to help achieve company goals. CONTACT
**********@******.***
5449 Highfield Dr
Stone Mountain, GA
EXPERIENCE
LEAD CASHIER/ SERVER
December 2024- Present
Golden Krust Snellville, GA
Customer service
Answering questions about products, services, pricing, availability, and company policies via phone, email, live chat, or social media.
Stocking and cleaning: Helping with stocking, cleaning, and other duties as needed
Recording purchases: Recording purchases in the point of sale system
LEAD CASHIER
October 2024- December 2024
Mad Dad’s Phillys Atlanta, GA
Customer service
Answering questions about products, services, pricing, availability, and company policies via phone, email, live chat, or social media.
Processing payments: Collecting cash, checks, and credit card payments, and processing transactions accurately
Reconciling cash: Balancing the cash drawer at the end of the day
CUSTOMER SERVICE REPRESENTATIVE
May 2019- February 2022
Concentrix Jamaica
Handling customer inquiries:
Answering questions about products, services, pricing, availability, and company policies via phone, email, live chat, or social media.
EDUCATION
High School Diploma – Jose Marti
High School
Caribbean Examination Counsel
2011
English
Information Technology
Social Studies
Principles of Business
Office Administration
Electronic Document Preparation
Management
SKILLS
Effective Communication Skills.
Observation and Documentation
Problem-Solving Skills Leadership
and Supervision Skill.
Empathy and Patience Skills
Interpersonal and People Skills Time
Management and Prioritization
Multitasking Skills.
CRM Software Proficiency Flexibility
and Adaptability Skills.
Resolving customer complaints:
Investigating issues, listening to customer concerns, finding solutions, and providing appropriate compensation or adjustments when necessary.
Product troubleshooting:
Assisting customers with technical difficulties, providing step-by- step instructions, and guiding them through problem-solving processes.
Order processing:
Taking customer orders, verifying details, processing payments, and managing order status updates.
CUSTOMER SERVICE REPRESENTATIVE
October 2017- May 2019
Sutherland Global Solutions Jamaica
Account management:
Updating customer information, reviewing account details, and making necessary changes.
Returns and exchanges:
Handling customer requests for returns or exchanges, following company policies on returns process.
Customer relationship building:
Establishing positive rapport with customers, actively listening to their needs, and ensuring a positive experience.
DATA ENTRY CLERK
April 2013 – October 2015
St. Catherine Parish Council Jamaica
Data entry and record keeping:
Maintaining accurate customer information, documenting interactions, and updating relevant systems.
Escalating issues:
Identifying complex or unresolved issues and referring them to supervisors or relevant departments for further assistance. Customer Service and Technical
Support
Administrative Support and Office
Operations
Product Knowledge and
Troubleshooting Skills
Client Relationship Management
LANGUAGE
English
REFERENCES
Available upon request
Contact this candidate