Materials Engineer & Virtual Assistant (QA)

KELLY ALVAREZ

Caracas, Venezuela **** +58-414-***-**** ********************@*****.***

Professional Virtual Assistant, specializing in schedule meetings, book travel and accommodations, calendar management, web research, customer service, customer success and clients’ communications, social media platforms, data entry, bookkeeping, preparing reports and recruiting. Skills: Performed professional, technical, executive and managerial tasks in areas including:

− Bookkeeping

− Project Management

− Copywriting

− Internet Research

− Office / Admin Support

− Marketing & Sales

− Customer Support

− Data Entry

Hard and Soft Skills

− Good Analytical & Problem-

Solving Skills

− Work under Minimal

Supervision

− Ability to Prioritize and

Multitask

− Deliver High Quality Work

− Good Team Player

− Negotiation skills

− Bilingual in English and

Spanish

− Recruiting Experience

− Cold calling

− Quiet & Noise-free Work

Environment

− Strong Attention to Detail

− Client Relationship

Management

Professional Experience

ValueDetroit LLC (Detroit, MI) Virtual Administrative VA, Oct 2018 to Dec 2019 In this position I was the assistant to the owner of the company. I provided professional administrative, technical, and social media assistance for the company remotely from a home office. I worked rescheduling and creating service appointments for our customers. I was also in charge of assisting with basic bookkeeping and data entry in Zoho Books and maintained and managed customer accounts and recording systems using TRELLO.

ValueDetroit LLC (Detroit, MI) Recruiter & HR Affairs Manager, Jan 2020 to Dec. 2021 In this role I have recruited and placed qualified professionals in the real estate field locally and internationally, gaining vast technical knowledge in an ever-changing market. I identify candidates through various means (Internet searches, job boards, job fairs, internal database, networking, and referrals) to select best-option candidates for skilled/technical workers, management positions and support staff openings.

Recruiting Management: I personally performed online interviews, administering tests, and completing reference checks. I also negotiated compensation and contract rates with each candidate matching the right candidates to the right jobs, bringing on-board high-quality workers.

HR Support: Valued for versatile skill-set as a “floater” within HR department, filling in when needed to assist with payroll, benefits administration, new-hire orientation and other HR functions. Alexis Realty Solutions LLC (Detroit, MI) Talent Acquisition Chief, March 2021 to Oct 2025

Hired by this firm to recruit many online virtual assistants in Latin America that will be the staff in a big project called We On Autopilot (https://weonautopilot.com/ ) in which the owners wish to provide services including: Software Development, Digital Presence and Digital Innovations Consulting. In this role I have been working with:

− Detailed Job Descriptions

− Job Ads & Online Postings

− Pre-Employment Testing

− Talent Pool Sourcing

− Candidate Pre-Screening

− Behavioral-Based Interviewing

− Reference Checks

− Contract Negotiations

− Orientation & Onboarding

Talent Acquisition: Developed and implemented effective online recruiting strategies in order to attract and select quality candidates and provide an excellent candidate experience. Trained candidates for external client interview process.

HR Support: Overseeing all employee’s performance and collaborate with management to evaluate underperforming employees. I stablished relationships with all the employees in a professional, trustworthy and open manner. I also conducted feedback surveys, keeping track of employee timelines, schedule meetings with them for performance feedback, doing performance appraisals, conducted employee engagement activities to retain employees and handle all the other associated employee related HR functions.

Atlas Property Services, LLC (San Diego, CA) Payroll Assistant, April 2022 to November 2024

I worked daily on the cloud-based employee and job tracking system Worksana entering start and end times onto the payroll software. I assisted the Payroll Manager in preparing the overtime monthly reports. I was in charge to keep the employee’s database updated and I resolve issues and update queries related with the hours registration in the mobile app of the employees. OrdersHub, LLC (New York, NY) Accounts Receivable Clerk, May 2022 to October 2025 In this role I monitored customer account details for non-payments, delayed payments and other irregularities. I responded to customer inquiries and collected the outstanding receivables through telephone and written communication on a daily basis. I prepared the invoices in Wave accounting system and managed the AR email – writing and responding. I also participated in special projects as assigned. Tucson Mountain Bikes Tours and Rentals (Phoenix, AZ) Customer Support Representative, September 2023 to June 2024

I was the face of the business, totally in charge of the online reservation platform (Bike Rent Manager), addressing problems promptly, professionally, and focusing on finding a satisfactory resolution can turn a potentially negative experience into a positive one. Moreover, I was in charge of suggesting routes that align with the customers’ interests, whether they’re looking for scenic views, historical sites, or challenging terrains. I usually provided maps, safety tips, and even advice on where to eat or take breaks in order to add immense value to the rental experience.

Real Estate Empire Group REEG LLC (Doral, FL) Real Estate Cold Caller, January 2024 to June 2024

I was in charge of making outbound calls to potential home sellers, gather information about their property, generating leads, and setting appointments using a dialer CRM system called Xencall software. I worked recording and managing customer information in the CRM system, identifying and qualifying potential leads. My primary responsibility was to engage with motivated sellers, assess their situations, and negotiate purchase contracts for their homes.

ValueDetroit LLC (Detroit, MI) Customer Success and Sales Representative, Oct 2025 to Present

In this position I am responsible for understanding client needs, presenting property solutions, nurturing long-term relationships, and driving revenue through effective communication and follow-through. I reach out to the buyers to ask how they have been feeling at the property they purchased through the land contract. If they are comfortable with the space and settling in as expected. Additionally, I reach out to the customers by phone and email to know if they have encountered any difficulties with fixing or making repairs to the property. I serve as the main point of contact for new and existing clients. My mission is understanding client goals (buying, selling, renting, investing) providing tailored guidance to them and timely feedback to the company regarding any concerns.

Education

OSAKA UNIVERSITY (Osaka, Japan) Ph.D., Engineering, 2008.

.

Languages

SPANISH, Mother Tongue

ENGLISH, Native level

JAPANESE, Intermediate level

Trainings

Medical Interpreting Training: 100 hours Medical Healthcare Interpretation online course sponsored by Cyracom International Inc. September 2024

Softwares

Office Suites: Microsoft Office (Word, Excel, Publisher, PowerPoint), Google Workspace/G- Drive (Google Sheet, Docs, Slides, Google Drive, etc.), and Dropbox

Wave Accounting Software, Worksana Payroll Software, QuickBooks Online.

Experience Using AI Tools: Jasper, Writesonic, DeepL Pro, ChatGPT, InVideo, Pictory, Fliki, Deep Seek, Grok, Copilot, Gemini.

Online Communications Tools: Taw.to, Slack, Click-Up, Skype, Free Conference Call, Zoom, Signal, Microsoft Teams

Project Management Tools: TRELLO, JIRA

CRM: Hands-on-experience with HubSpot, Odoo and booking management systems

Personal Information

Female

Date of Birth: Oct 5th, 1975

Working Environment:

Quiet, distraction-free workspace at home.

HP Laptop intel CORE i5 with webcam and headset (Windows 10, 8 GB RAM).

Dual monitors

Reliable hardwired Ethernet connection and stable power (100 Mbps download speed and 80 Mbps upload speed).

USB noise-cancelling headset with microphone

Backup workstation available in case of suffering a power outage or Internet failure, as well as a secondary backup Internet option (satellite internet).

2 Smartphones

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