Customer Service & Support Professional
Resume:
ANGELA NICHOLSON
Shreveport, LA *****
**********@*****.***
Professional Summary
Providing solid customer care while enhancing relationships for companies with 22 years of experience. Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Work Experience
Customer Representative
Arise-Shreveport, LA
January 2021 to February 2023
Listened to the questions and concerns of customers in order to provide answers or responses. Increased customer loyalty by providing outstanding service in response to questions, complaints, and
[Type] issues.
Provided excellent customer service by quickly resolving issues and responding to inquiries. Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe].
Described and explained details about over [Number] [Product or Service] options to inform customers. Assistant Supervisor
Khaki Amore Garden Bath-Shreveport, LA
August 2014 to November 2020
Prepared meeting agendas, provided advance materials, and followed up on meetings and team meetings.
Aided workplace communication by informing coworkers of specialized requests and requirements. Was in charge of office inventory, which included restocking supplies and placing purchase orders for new [Type] and [Type] products.
Was in charge of client and personnel appointment scheduling and itinerary coordination. Made changes to my work practices in order to increase efficiency, improve quality, and meet production targets.
Life Insurance Agent
Primerica Financial Services-Shreveport, LA
February 2011 to April 2016
Reached out to potential clients through direct marketing techniques such as mailings and phone calls. Promoted the company as a superior provider dedicated to the needs and satisfaction of customers. Used upselling and other sales strategies to promote [Company] products and services. Gave clients information on coverage options to help them protect their assets. Evaluated leads obtained through cold calling, lead databases, and direct referrals. Met with [Number] existing and prospective clients to help them choose the right insurance policies every week.
Built relationships with clients and provided excellent service through active listening and [Skill] talents. Took continuing education courses and workshops to learn more about the insurance industry. Calculated quotes and provided information on insurance options to potential clients. Customer Service Representative
Education
High school diploma or GED
Some college
Skills
• Data validation
• Inside sales
• Sales experience within tech
• Negotiation
• High volume transactions Customer relations
• Typing
• Accounts receivable
• Computer operation
• Order taking Professional telephone demeanor
• Technical Proficiency
• Organizational skills
• Food service
• Outbound sales
• Writing skills
• Microsoft Powerpoint
• Lead generation
• Client interaction via phone calls
• Home delivery scheduling Effective team player
• Recruiting
• Computer literacy
• VoIP
• Microsoft Excel
• Customer support experience within healthcare industry
• Field sales
• Microsoft Office
• Analysis skills
• Computer literate Payment processing
• Telemarketing
• Outbound calling
• Product recommendations Customer assistance
• CRM software
• Record keeping
• macOS
• B2B marketing
• Excellent verbal communication Creative problem solving
• Advertising Cheerful and energetic
• OEM
• B2B sales
• [Product or Service] upselling Credit card processing
• CRM system proficiency
• Microsoft Outlook
• Salesforce
• Consultative selling
• Communication skills
• Consulting experience
• Financial concepts
• Customer needs assessment Professional appearance
• Client services experience within healthcare industry
• Active listening
• Windows
• Achieving sales targets - Sales targets achieved (90-100%)
• Cleanliness
• Research
• Health education and counseling
• Marketing
• Sales Customer satisfaction
• Customer service
• Front desk
• Grammar Experience
• Credit card authorizations Multi-tasking ability
• Learning technology
• Customer service Good telephone etiquette
• Complaint handling
• Growing experience
• English
• Outside sales
• Microsoft Word
• Sales negotiation
• Time management
• Call center agent experience
• Phone communication
Certifications and Licenses
Driver's License
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