Customer Service & Sales Representative
Resume:
SYOUR
FLUDD
***********@****.***
Richmond, VA 23150
Accomplished professional with a proven track record at PepsiCo, adept in customer engagement and problem-solving. Excelled in enhancing customer satisfaction and building relationships, leveraging interpersonal communication skills and product sales expertise. Recognized for leading teams to exceed sales goals and maintain high service standards, demonstrating exceptional teamwork and a goal-driven approach.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Customer relations
Interpersonal communication
skills
•
• Product sales
• Customer engagement
• Problem-solving
• Relationship building
• Teamwork
• Money handling
• Customer follow-up
• Calm demeanor
• Goal driven
Ashworth College
Norcross, GA • Expected in 12/2025
No Degree: Business Management
Monacan High School
North Chesterfield, VA • 05/2018
High School Diploma
EDUCATION
PepsiCo - Sales Representative
Richmond, VA • 08/2023 - Current
PepsiCo - Merchandiser
Richmond, VA • 07/2021 - 08/2023
Food Lion - Office Manager
Richmond, VA • 08/2019 - 07/2021
WORK HISTORY
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
•
Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
•
Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
•
Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
•
Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
•
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
•
Answered customer questions regarding store merchandise, department information, and pricing.
•
Inspected merchandise for quality and arranged proper display location on floor.
•
Stocked merchandise, clearly labeling items, and arranging according to size or color.
•
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
•
•
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
•
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
•
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced
•
Food Lion - Customer Service Leader
Richmond, VA • 05/2018 - 08/2019
budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
•
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
•
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
•
Resolved customer service issues using company processes and policies and provided updates to customers.
•
Utilized active listening skills to identify customer needs and provide appropriate solutions.
•
Coached new team members on service techniques and provided scoring through quality assurance program.
•
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
•
VOLUNTEER WORK
• Assisted with special events and programs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
•
INTERESTS
• Playing Sports
• Gym Workouts
• Reading
• Video Gaming
Contact this candidate