Auto Damage Adjuster & Customer Service Expert

**** ****** ***** ***** *** *** Arlington, Texas *6006 318-***-****

Inge Webster

Objective

Highly accomplished, with over twenty years of a customer service background. Excellent background, exceeding client expectations from initial contact, and through the client life cycle. Analytical and organized with proven ability to identify with the client’s needs and proven to recommend and implement an effective solution. Many years of being a self-starter with extended knowledge in account management. A dependable, detail-oriented team player that exceeds productivity requirements in an intensely fast paced environment. Articulate communicator, driven with a workflow of efficient, masterful time management and process improvement. Experience 02/2022 – Present Progressive Insurance Arlington, Texas Licensed Manage Repair Representative/Auto Damage Adjuster

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.

Negotiate repair process with body shops.

Evaluate and handle claim payments and resolution of claims without payments. And review and determine validity of any supplement requests. 09/2019 – 02/2022 Geico Insurance Company Richardson, Texas Licensed Auto Damage Adjuster

Complete estimates on parts and labor to repair damage using standard automotive labor and parts cost manuals and knowledge of automotive repair.

Complete comprehensive and collision

evaluation on vehicles that are not practically repairable and complete total loss evaluations.

07/2013 – 02/2019 Exeter Finance Irving, Texas

Funder II, Ancillary Cancellations, Dealer Monitoring and Loan Services, and Dealer Set Up

Outbound or inbound calls for commercial collections for franchise and independent dealerships for vehicle service contracts and gap product reimbursements and or claims for any outstanding balance on the customer’s account.

Responsible for reviewing contract documentation for completeness.

Conduct direct verifications with external entities to validate employment, income, insurance, collateral, and other loan approval items. 03/2012 – 10/2012 Amerigroup Houston, Texas

Customer Care Representative

Check to ensure that appropriate changes were made to resolve customer’s problem.

Complete contract forms, prepare change of address and records.

Maintain records of customer interactions and transactions and or inquiries. Education 06/2017 University of Phoenix Houston, Texas Bachelor of Science in Business Administration

Bachelor of Business

Interests Volunteer work/community involvement, traveling, and reading. References References are available on request.

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