Administrative & Customer Service Professional

MOUHAMADOU MOUSTAPHA LAM

ADDRESS : VILLA *** B CITE IMPOTS ET DOMAINE DAKAR

E-MAIL: *********@*****.***

TEL :221-*****-**-**

DIPLOMAS OBTAINED:

-CURRICULUM CERTIFICATE MIDDLE SCHOOL TERM 2006 MODERN COLLEGE 3 MILLENNIUM

-DIPLOMA OF BACHELOR OF EDUCATION OF THE SECOND DEGREE SERIES G SESSION 2009 LYCEE MAURICE DELAFOSS

-LICENCE 1 IN QUANTITATIVE MANAGEMENT-ECONOMICS TECHNIQUES SESSION 2010 FASEG

-LICENCE 2 IN QUANTITATIVE MANAGEMENT-ECONOMICS TECHNIQUES SESSION 2011 FASEG

-GRADUATION CERTIFICATE IN COMPUTER NETWORKING AND TELECOM TRAINING SESSION 2014-2015 DAKAR RESEARCH AND TESTING CENTER

PROFESSIONAL EXPERIENCES:

-*2016-2018/ A L’AGENCE COMPTABLE FACULTE DES SCIENCES JURIDIQUES ET POLITIQUES (ucad).

(SECRETAIRE ADMINISTRATIF);

Processed payments to university employees for payroll. Assured that University employees and students employed by the University received their pay via cash or payroll check. Assisted with the administrative and accounting of payroll ledger and all duties associated with keeping the books on accounting associated with Human Resources in this department.

-*2011-2013/CLAIR EAU

(COMMERCIAL DIRECTOR);

Specialized in the sale of water sachets by assuring that supplies were restocked in a timely fashion and than distributed to water distributors, as well as conducted in person sales directly to the community of water sachets.

-*2016-2017/TIGO PCCI *Call Center*

(CUSTOMER SERVICE ADVISOR);

Handled Inbound calls associated with Tito customer needs and resolved issues via phone for customers on billing, restoring service and payments.

-*2014-2015/ LANDSCAPE COMMUNITY

(RESELLER);

Set up appointments for landscape company to offer service to potential clients in Canada to perform yard work and maintenance of landscapes at residential and commercial establishments.

- *2013-2014/ESPRESSO SENEGAL

(SALES CONSULTANT AND SURFACE AGENT);

Performed cold calling to acquire customers for our phone service company. Convinced customers of our great service, customer service and pricing to persuade them to become a customer of Expresso Senegal. Cold Calling, Inbound and Outbound calls as well as intake of new service orders for new customers.

-*2018-2019/DAF "DIRECTION DE L'AUTOMATISATION ET DES FICHIERS DU SENEGAL FOR THE ECOWAS CAMPAIGN ON BIOMETRIC MAPS

(COMPUTER OPERATOR);

Facilitated the production of Identification for Senegalese Citizens, inside the Police station. Accepted Senegalese civilians information as far as birth certificates, and necessary forms to obtain identification, than helped with creation and distribution of the actual identification once all forms and information was submitted.

-*2018-2020/ SUB-PREFECTURE OF DAKAR PLATEAU

(PRESIDENT OF COMMISSION);

Over saw the administration associated with overseeing employees who were assisting with getting all the necessary paperwork and forms required to administer country issued identification. LANGUAGES SPOKEN:

WOLOF : SPOKEN AND WRITTEN

FRENCH : SPOKEN AND WRITTEN

ENGLISH : SPOKEN AND WRITTEN

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