Customer Service & Front Desk Professional
Resume:
Shatasha Henry
Philadelphia, PA *****
**************@*****.***
Dedicated customer service representative with over 8 years of experience in fast-paced environments. Recognized for exceptional communication skills and the ability to resolve customer issues efficiently. Committed to providing positive customer experience and driving growth.
Work Experience
Administrative Assistant
Thriving Home Care- Philadelphia PA
February 2025 to Present
• Manage Communication, answering the phone. responding to emails and exchanging communication
• Schedule Appointments to maintain an accurate calendar
• Document Preparation editing and formatting templates and other documents
• Filing making sure filing system is correct and updated
• Date entry collecting and entering information
Front Desk Receptionist
Thomas Jefferson University & Jefferson Health-Philadelphia, PA January 2022 to 2025
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Greeted and welcomed guests, providing a positive first impression of the company
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Implemented digital check-in system resulting in improved efficiency by reducing waiting time Patient Care Coordinator
Cigna Medical-Philadelphia, PA
April 2019 to January 2022
• Facilitated communication between patients and healthcare providers to ensure effective delivery of care
• Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
• Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments CNA - Certified Nursing Assistant
5 STAR HOMECARE-Bala-Cynwyd, PA January 2018
to March 2019
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
• Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
• Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
• Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
Education
Some college in Nursing
Community College of Philadelphia - Philadelphia, PA January 2021 to May 2023
Skills
• Customer service (10 years)
• Experience with Microsoft Office
• Excellent communication skills
• Active listening
• Documentation
• Multitasking
• Problem solving
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