Front Desk & Customer Service Associate

Ashley Thomas

Columbus, GA 334-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Professional and dependable young woman with strong customer service, administrative, and computer skills. Experienced greeting customers, answering phones, entering data accurately, managing schedules, and maintaining organized records in fast-paced environments. Recognized for excellent communication, professionalism, attention to detail, and the ability to remain calm under pressure. Quick to learn new software and committed to creating a welcoming experience for every guest. A woman who is going to thrive no matter where she is placed!

CORE QUALIFICATIONS

Front Desk Reception & Guest Services

Administrative Support

Customer Service Excellence

Computer Data Entry

Microsoft Office Suite (Word, Excel, Outlook)

Google Workspace

Multi-Line Phone Systems

Calendar & Appointment Scheduling

Email & Office Correspondence

Record Keeping & File Management

Cash Handling & Payment Processing

Professional Written & Verbal Communication

Organization & Attention to Detail

Time Management & Multitasking

Problem Solving & Conflict Resolution

Confidential Information Handling

Team Collaboration

Fast Learner with Strong Adaptability

PROFESSIONAL EXPERIENCE

Headcount Receptionist

Rolling Hills Food Services Fort Benning, GA

February 2026 – Present

Welcome and assist military personnel and visitors in a professional, friendly manner.

Accurately enter and maintain employee headcount information using computer systems.

Answer questions and provide excellent customer service while maintaining confidentiality.

Communicate with supervisors and multiple departments regarding attendance and daily reports.

Ensure records remain accurate, organized, and up to date.

Demonstrate strong multitasking abilities in a fast-paced environment.

Server

Waffle House Opelika, AL Present

Deliver exceptional customer service in a fast-paced environment.

Handle cash and credit card transactions accurately.

Resolve customer concerns with professionalism and a positive attitude.

Multitask efficiently while managing several tables at once.

Communicate effectively with guests and team members to ensure excellent service.

Maintain a clean, organized, and welcoming dining area.

Train and assist new team members when needed.

Assembly Line Worker

Hyundai MOBIS November 2024 – April 2025

Maintained quality standards while meeting daily production goals.

Worked efficiently in a team-oriented manufacturing environment.

Followed detailed safety procedures and company guidelines.

Inspected parts for quality and reported defects promptly.

Adapted quickly to changing production demands and deadlines.

Demonstrated reliability through consistent attendance and productivity.

Daycare Assistant Teacher

Growing Room September 2024 – October 2024

Assisted with classroom management and daily educational activities.

Supervised children while ensuring a safe and positive learning environment.

Built positive relationships with children, parents, and staff.

Maintained organized classroom materials and records.

Supported children’s social, emotional, and educational development.

Assisted with meal preparation, cleanup, and daily routines.

Cashier

Publix January 2024 – June 2024

Processed cash, credit, and debit transactions accurately.

Provided friendly and professional customer service.

Assisted customers with locating products and answering questions.

Balanced cash drawer while following company procedures.

Maintained a clean and organized checkout area.

Worked collaboratively with team members to ensure efficient store operations.

Cashier

Zaxby’s August 2023 – October 2023

Greeted customers with a friendly and professional attitude.

Operated the point-of-sale system accurately and efficiently.

Processed customer orders and payments.

Assisted with food preparation and order accuracy.

Maintained cleanliness of the front counter and dining area.

Worked effectively in a fast-paced, team-oriented environment.

EDUCATION

Russell County High School

High School Diploma / GED

CERTIFICATIONS

CPR Certified

First Aid Certified

Valid Driver’s Licenses

TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Office Suite

Google Workspace (Docs, Sheets, Gmail)

Computer Data Entry

Database & Record Management

Email Management

Calendar & Appointment Scheduling

Multi-Line Phone Systems

Office Equipment (Printers, Scanners, Copiers)

Point-of-Sale (POS) Systems

Cash Register Operations

Cash Handling & Reconciliation

Credit & Debit Card Processing

Customer Information Management

Electronic File Management

Digital Record Keeping

Typing & Keyboarding

Data Accuracy & Verification

Inventory Tracking

Order Processing

Document Filing & Organization

Basic Office Administration

Timekeeping & Attendance Records

PROFESSIONAL SKILLS

Excellent Written & Verbal Communication

Professional Telephone Etiquette

Customer Service Excellence

Front Desk Reception

Administrative Support

Organization

Attention to Detail

Multitasking

Time Management

Problem Solving

Team Collaboration

Conflict Resolution

Confidentiality

Dependability

Adaptability

Active Listening

Professionalism

Positive Attitude

Fast Learner

Reliability

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