Substitute Teacher and Server Trainer
Resume:
Deana L. Cotton
Ocean Springs, MS. 39564
************@*****.***
Experience
Baldwin County Board of Education- Substitute Teacher Dec, 2017- May 2023
● Managed classroom environments for various subjects and grade levels, adapting lesson plans and instructional strategies to meet diverse student needs for both in class and online classes
● Facilitated learning by engaging students through interactive activities, discussions, and educational games to enhance their understanding of curricular objectives for both in class and online classes
● Maintained a positive and orderly classroom atmosphere while promoting mutual respect, responsibility, and effective communication among students both in class and online classes
● Implemented classroom management techniques to minimize disruptions and effectively address behavioral issues, ensuring a conducive learning environment.
● Collaborated with school staff to provide seamless support and communicated student progress and needs to regular teachers upon their return.
Tacky Jacks, LLC - Server/ Server Trainer May 2011 -Oct 2017
● Provided exceptional customer service by taking orders, serving food and drinks, and ensuring a positive dining experience for all patrons.
● Trained new servers on restaurant procedures, menu items, and best practices to enhance overall team performance.
● Maintained cleanliness and organization of the dining area and server stations to uphold restaurant standards.
● Managed cash and credit transactions accurately while balancing cash drawers at the end of each shift.
● Wrote new Server training manual
Duck’s Diner - Head Server Mar 2008- May 2011
● Supervised and trained a team of servers to ensure high-quality customer service and efficient operations.
● Managed dining room seating to optimize customer flow and enhance the guest experience.
● Handled customer complaints and resolved issues promptly to maintain satisfaction.
● Developed and updated the drink and food menu based on customer preferences and sales data.
● Performed opening and closing procedures, including cash handling and inventory management
Southern Land Title, Inc Closing Agent January 2005- Feb 2008
● Managed the closing process for real estate loans, ensuring all documents were accurate, complete, and compliant with regulations.
● Collaborated with loan officers, underwriters, and title companies to facilitate smooth transactions and resolve any issues that arose during the closing process.
● Reviewed and explained loan closing documents to clients, ensuring that they understood the terms and conditions before signing.
● Maintained detailed records of all closings and updated loan systems to reflect the status of transactions.
● Conducted post-closing audits to verify accuracy and completeness, improving compliance processes based on findings.
EDUCATION
BEN C RAIN HIGH SCHOOL, Mobile, AL August 1989 - May 1993 Advanced Diploma.
FAULKNER STATE COMMUNITY COLLEGE, Bay Minette, AL Aug 2009- May 2012
AAS
SKILLS AND CERTIFICATIONS
Proficient in Microsoft Word, Excel, 10 Key, typing 60 wpm, Adobe, Photoshop, Spreadsheets, Organizational Skills, Detail Oriented, Zoom, Google Docs, Confident in all aspects of computer work
REFERENCES
• Kathy Moore, BCBE, 251-***-****
• LaRae Norris, Tacky Jacks, 251-***-****
• Bobby Mills, Chef, 251-***-****
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