Customer Service & Records Specialist
Resume:
Kimberly Hershey
Laplace, LA 70068
*********@***.***
Professional Summary
Customer service professional with 15+ years of experience providing exceptional customer support, resolving customer concerns, processing transactions, maintaining accurate records, and communicating effectively in fast-paced environments. Strong skills in problem-solving, data entry, account management, and delivering quality service while maintaining confidentiality.
Core Skills
Customer Service
Account Support
Billing & Payment Processing
Data Entry
Microsoft Office (Word, Excel, Outlook)
Complaint Resolution
Active Listening
Communication
Records Management
Team Collaboration
Professional Experience
Chemist
Louisiana Sugar Refinery (LSR) Sugar Refinery Gramercy, LA March 2023 Present
Perform laboratory testing and maintain accurate electronic records. Analyze data, investigate discrepancies, and meet quality standards.
Lead Service Attendant
Amtrak New Orleans, LA February 2018 March 2023
Assisted customers, resolved service issues, and processed cash and credit transactions. Maintained accurate records while providing excellent customer service.
Electronic Data Interchange Clerk New Orleans Public Belt Railroad November 2011 February 2018
Maintained customer records and processed transportation documents.
Coordinated with internal departments to resolve customer inquiries.
Kimberly Hershey
2131 Pinehurst Dr.
Laplace, LA 70068
*********@***.***
Professional Summary
Biometric Technician (Part-Time) Pacific Architects & Engineers June 2019 2021
Verified applicant information and maintained confidential records.
Provided professional customer service throughout the enrollment process.
Education
University of Phoenix Bachelor of Science in Business (93 Credit Hours)
Certification: Medical Billing, Coding & Medical Terminology
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