Kayla White
Houston, TX 346-***-**** ***********@*****.***
EXECUTIVE OPERATIONS BUSINESS
OPERATIONS EXECUTIVE SUPPORT DATA &
ANALYTICS
Strategic and results-driven operations and executive support professional with 10+ years of experience leading business operations, executive administration, organizational systems, project coordination, customer engagement, and workflow optimization across nonprofit, healthcare, consulting, and entrepreneurial environments. Recognized for strengthening internal operations, supporting executive leadership, improving efficiency, and implementing scalable systems that drive organizational growth.
Brings a unique combination of executive support expertise, operations leadership, business ownership, analytics exposure, and client relationship management. Currently expanding technical expertise through cybersecurity and analytics training while pursuing hybrid or remote opportunities in operations, executive administration, project coordination, business support, customer success, and analytics-driven roles. CORE COMPETENCIES
• Executive & Administrative Operations
• Business Operations Management
• Project & Program Coordination
• Cross-Functional Team Collaboration
• Workflow Optimization & SOP Development
• Calendar & Travel Management
• Stakeholder & Client Relations
• Process Improvement
• Data Reporting & Dashboard Support
• CRM & Database Management
• Membership & Customer Engagement
• Vendor & Contract Coordination
• Event Planning & Operations
• Confidential Communications
• Social Media & Digital Brand Operations
• Microsoft Office Suite
• Google Workspace
• Salesforce CRM
• Asana ClickUp
• Excel Reporting & Data Tracking
• AI Marketing & Social Media Analytics
PROFESSIONAL EXPERIENCE
The Lecor Collection — Founder & Director
Lousiville, KY 2020 – Present
• Built and managed a multi-channel beauty and lifestyle e-commerce business overseeing operations, branding, marketing, customer experience, inventory management, and vendor coordination.
• Directed day-to-day business operations including budgeting, order fulfillment, supply chain coordination, customer communications, and product launches.
• Created operational systems, workflows, and SOPs that improved organization, customer retention, and overall efficiency.
• Managed digital marketing campaigns and brand strategy across Instagram, TikTok, Threads, and online platforms to increase engagement and visibility.
• Tracked sales trends, campaign performance, customer insights, and operational metrics to support data-informed business decisions.
• Coordinated partnerships, pop-up events, and collaborations to strengthen community engagement and brand growth.
• Developed executive-level planning skills through independent management of strategic operations, scheduling, logistics, and financial oversight. The Church Without Walls — Membership Coordinator
Houston, TX Aug 2022 – Jan 2025
• Managed membership operations and database accuracy for 7,000+ members while maintaining confidentiality and organizational compliance.
• Generated reports and tracked engagement metrics to support leadership decision-making and departmental planning.
• Developed onboarding procedures, SOPs, and training resources to improve team consistency and operational efficiency.
• Strengthened communication between departments, leadership teams, and members to improve organizational engagement.
• Coordinated events, administrative projects, and internal operational support initiatives.
• Improved reporting processes and streamlined data entry systems to reduce inconsistencies.
The Church Without Walls — Operations Executive Assistant Houston, TX Feb 2022 – Aug 2022
• Supported executive leadership with calendar management, contracts, communications, meeting coordination, reporting, and operational planning.
• Coordinated large-scale organizational events, department initiatives, and community engagement activities.
• Assisted with invoice tracking, documentation management, scheduling, and internal reporting systems.
• Helped improve operational workflows and administrative efficiency across departments.
• Served as a key point of contact for internal teams, vendors, and external stakeholders.
Connections Incorporated — Operations Consultant
Chicago, IL Dec 2013 – Present
• Consulted with nonprofit and business leaders on operational improvements, workflow organization, policy development, and administrative processes.
• Conducted operational assessments and identified process gaps to improve organizational efficiency.
• Prepared executive reports, presentations, strategic documentation, and project timelines.
• Facilitated stakeholder meetings and cross-functional communication to support organizational initiatives.
• Assisted with workshop coordination, reporting, and project management support.
Katy ABA of Texas — Clinic Coordinator
Katy, TX Aug 2021 – Feb 2022
• Oversaw front-office clinic operations including scheduling, staff coordination, patient flow, and administrative support.
• Maintained HIPAA-compliant documentation systems and ensured accuracy in records management.
• Improved scheduling and operational processes to support staff efficiency and client experience.
• Supported onboarding and coordination for clinic staff and daily operations. Fudge & Associates — Executive Assistant to CEO
Chicago, IL Jul 2011 – Jul 2017
• Provided direct executive support to the CEO including calendar management, travel coordination, meeting preparation, and confidential communications.
• Prepared reports, presentations, expense tracking, and executive correspondence.
• Coordinated board meetings, organizational events, and leadership initiatives.
• Managed incoming communications and prioritized executive requests in fast- paced environments.
• Supported administrative operations and cross-department collaboration. The Episcopal Church of St. Peter & St. Paul — Administrative Assistant
Atlanta, GA Aug 2017 – Oct 2019
• Managed front office administration, scheduling, phone systems, filing systems, and daily communications.
• Maintained organized digital and physical records to support operational efficiency.
• Assisted leadership teams with administrative coordination, supply management, and member communications.
• Supported day-to-day office operations while maintaining professionalism and organization.
EDUCATION
Master of Music — Opera Performance
Georgia State University Atlanta, GA
Bachelor of Arts — Music Business
Southern Illinois University Edwardsville Edwardsville, IL Minor: Business Administration
Bachelor of Arts — Voice Performance
Southern Illinois University Edwardsville Edwardsville, IL Associate of Arts — Liberal Arts
South Suburban College South Holland, IL
CERTIFICATIONS & PROFESSIONAL
DEVELOPMENT
• Google Cybersecurity Professional Certificate (In Progress)
• AI Marketing — Digital Ready
• Social Media Analytics — Digital Ready
• ShelbyNext Membership Training
• Communicating with Tact & Professionalism — Fred Pryor
• Child Safety Training
• First Aid Certified
TECHNICAL SKILLS
Business & Operations Tools
Microsoft Office Suite Google Workspace Salesforce CRM Asana ClickUp Adobe Acrobat
Data & Reporting
Microsoft Excel Pivot Tables VLOOKUP/XLOOKUP Dashboard Reporting Data Tracking Google Sheets SQL (In Progress)
Digital & Marketing
Social Media Strategy Content Planning Campaign Analytics Brand Operations SELECTED CAREER HIGHLIGHTS
• 10+ years supporting executives, managing operations, and coordinating cross- functional initiatives.
• Managed membership operations and reporting for 7,000+ members.
• Built and operated a multi-channel e-commerce business from startup phase through active operations.
• Experienced in executive communications, workflow optimization, project coordination, and operational systems.
• Strong background in both nonprofit and business environments.
• Currently expanding technical knowledge in cybersecurity and analytics. TECHNICAL PROFICIENCIES
Microsoft Office Suite Google Workspace Salesforce CRM Asana ClickUp Excel Reporting Pivot Tables Dashboard Reporting Social Media Analytics Adobe Acrobat
Data Tracking CRM Management