IT Network Infrastructure Administrator

FREDERICK ADJETEY DOKU

Accra, Ghana Phone: +233-***-***-*** +233-***-***-*** Email: ********.****@*****.*** PROFESSIONAL SUMMARY:

Experienced IT Network Infrastructure Administrator with over 18 years of hands-on experience supporting enterprise IT systems, network infrastructure, servers, VoIP, CCTV, and end-user support across finance, healthcare, and corporate environments. CORE TECHNICAL SKILLS:

Windows Server Administration (Active Directory, Domain Controller, Group Policy)

Network Infrastructure (LAN/WAN, Wireless, Structured Cabling)

CCTV & Security Systems Installation and Configuration

VoIP / IP PBX Systems Deployment and Support

Computer Hardware, Laptops, Printers, UPS Maintenance

Microsoft Operating Systems (Windows XP – Windows 10/Server 2008+)

IT Troubleshooting & Technical Support (Onsite & Remote)

Asset Management & IT Documentation

Antivirus, Backup & Disaster Recovery Support

Customer Service & User Support

PROFESSIONAL EXPERIENCE:

MINISTRY OF LANDS AND MINERALS COMMISSION TAKORADI Sub-Contractor – 2023:

Network Infrastructure (LAN/WAN, Wireless, Structured Cabling)

CCTV & Security Systems Installation and Configuration

VoIP / IP PBX Systems Deployment and Support

GENELEC HOLDINGS / NMSI – Accra, Ghana

IT Network Infrastructure Administrator Client Assignment: Shai Osu-Doku District Hospital Role:

Network Infrastructure Administrator 2015 – 2017

Deployed and managed hospital-wide LAN and network infrastructure to support clinical and administrative operations.

Administered Windows Server environments, including user accounts and Active Directory services. Installed, configured, and maintained CCTV surveillance systems to enhance facility security.

Supported VoIP/IP telephony systems for internal hospital communication.

Provided onsite technical support for doctors, nurses, and administrative staff, ensuring minimal system downtime.

Maintained IT equipment including computers, printers, and UPS systems in a healthcare environment where system reliability was critical. General NMSI / Genelec Support Services

Responsibilities: November 2015 – 2022

Administer and maintain Microsoft Windows Server environments (Active Directory, Domain Services).

Design, install, and manage network infrastructure including LAN, WAN, and wireless access points.

Install, configure, and maintain CCTV, IP PBX, and VoIP phone systems.

Provide first- and second-level IT support to all staff (remote and onsite).

Maintain IT asset registers, licensing records, and system documentation.

Ensure business continuity through antivirus management, backups, and disaster recovery processes. Troubleshoot hardware, software, and network faults to minimize downtime. APEX POLLUTION CONTROL – Accra, Ghana - IT Technician September 2014 – November 2015

Led IT operations including network cabling, access point installation, and system configuration.

Installed and supported CCTV and VoIP systems.

Performed hardware diagnostics and repairs for computers, printers, and UPS units. ACCENT FINANCIAL SERVICES – Accra, Ghana - IT Technician February 2013 – August 2014

Managed Microsoft Server environments and user accounts.

Supported enterprise networking, CCTV, and IP telephony systems.

Delivered reliable IT support to ensure uninterrupted financial operations. GYE NYAME REALTY LTD – Accra, Ghana -IT Technician January 2012 – December 2013

Installed and maintained network infrastructure and VoIP systems.

Provided routine IT maintenance and end-user support. KRON FINANCE & INVESTMENTS LTD / CREST FINANCE HOUSE – Accra, Ghana IT Officer December 2009 – December 2012

Administered Windows Server and Active Directory services.

Maintained secure and efficient network and surveillance systems. BLUE FINANCIAL SERVICES (CONTRACT) – Accra, Ghana IT Officer January 2009 – December 2009

Supported IT Network infrastructure, hardware maintenance, and VoIP deployments. TAMM-TECH SYSTEMS – Accra, Ghana Head of IT Technicians March 2003 – August 2009

Led IT support services including server administration, networking, CCTV, and IP telephony installations.

Supervised junior technicians and ensured service quality. EDUCATION & PROFESSIONAL CERTIFICATIONS:

Diploma in Basics of Computer Science – (SIIT) Scholars International Institute of Technology 2020 (online)

Diploma in IT Management – Alison (UK), 2017 (online)

Diploma in Networking – Alison (UK), 2017 (online)

CCNA Routing & Switching v3.0 – IPMC College of IT, 2017

Microsoft Networking Fundamentals (Academic Edition), 2017

Microsoft Windows Server 2003 & 2008 – HP Learning Center

A+ Computer Hardware – Digisoft Information Technology, 2010

Computer Hardware Technician (CH-111) – National Computer Science Academy (USA), 2012

(online)

Hardware & Networking Engineering – E-Digits Computer Training Institute

Networking (LAN & Wireless) – Rapid Tutorial College 2003

Computer Hardware Engineering – Tort Computer Training Institute 2002 LANGUAGES:

English (Fluent) Ga, Twi, (Fluent)

INTERESTS:

Technology research, continuous learning, travelling, and sporting activities. REFERENCES:

Mr. CHARLIE FISHER Head of End-User Digital Experience Knowledge & Digital Services .The University of Winchester S022 4NR Tel: +44 (0-196******* Email: *******.******@**********.**.**

Mr. William Odoi Mensah Prudential Bank Ltd (I.T) Tel: +233*********

Mr. Akpor Sowah Director Brofotech Enterprise La-Accra Mobile: 024******* Email:*********@*****.***

CAREER DIRECTION

Seeking opportunities as an IT Support Specialist, Network Administrator, Systems Administrator, or Infrastructure Engineer within a forward-thinking organization where strong technical skills, reliability, and problem-solving abilities can add immediate value. Committed to continuous professional development, adopting emerging technologies, and contributing to secure, efficient, and scalable IT environments while progressing into senior leadership roles in ICT.

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