Remote Administrative & HR Operations Specialist

Crystalena A. Peterson

Barron, WI ***** 715-***-**** ********@*****.***

Professional Summary

Highly organized, analytical, and proactive Remote Professional with a Bachelor’s Degree in Business Management and extensive experience in office management, corporate administration, and human resources. Proven track record of managing executive workflows, digital file systems, and sensitive financial tracking with 100% autonomy in fully remote environments. Exceptional communicator skilled in professional correspondence, vendor coordination, and calendar management, with a deeply ingrained commitment to maintaining absolute confidentiality and discretion.

Core Competencies

●Executive & Administrative Support: Calendar Management, Appointment Scheduling, Meeting Coordination, Travel Itineraries

●Digital Productivity Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, Zoom, Digital File Organization

●Financial Administration: Expense & Receipt Tracking, Accounts Payable/Receivable (AP/AR), General Ledgers, Budget Adherence

●Communication & Project Management: Professional Email & Chat Correspondence, Vendor & Client Relations, Independent Problem Solving

●Information Security & Discretion: Handling Confidential Records, Privacy Rights Protection, Strict Compliance Standards

Professional Experience

Health Plan Specialist Medica

Remote November 2024 – Present

●Manage complex back-office data evaluation, digital records, and administrative determinations autonomously within a 100% remote structure.

●Consistently maintain outstanding operational adherence and quality metrics by utilizing advanced time-management and prioritization skills.

●Navigate internal portals and multi-system databases to resolve errors independently, minimizing the need for external escalation.

●Ensure strict alignment with data integrity standards and federal privacy guidelines across all business documentation.

Customer Service Representative II & Database Contributor Highmark Health & WPS

Remote August 2021 – October 2024

●Executed extensive digital problem-solving and multi-tasked complex email and real-time chat queues for the provider services department.

●Maintained a consistent quality score of 95% or higher while delivering precise, professional written correspondence to partners and clients.

●Contributed to database optimization by auditing digital records, identifying data entry errors, and implementing necessary corrections.

●Monitored and integrated rapid daily policy and procedural updates to ensure flawless team compliance.

Owner & Technology Consultant Crystal-Clear PCSolutions

Barron, WI September 2012 – Present

●Provide robust technical structure support, managing hardware, secure software deployments, and digital business tools for clients.

●Oversee daily business operations independently, including client onboarding, scheduling, project coordination, and financial tracking.

●Develop, update, and monitor digital security protocols to ensure maximum data protection and business continuity.

Human Resource Associate Jennie-O Turkey Store

Barron, WI August 2018 – August 2021

●Managed highly sensitive corporate and employee data within Mainframe and Microsoft systems, preserving absolute privacy and file integrity.

●Coordinated, scheduled, and presented new-hire orientations, tracking compliance across personnel materials and documentation.

●Prepared administrative reports and managed corporate correspondence with cross-functional departments and external vendors.

Office Manager & Backup Assistant Northwest Dental

Niles, IL November 1995 – June 2001

●Oversaw comprehensive business accounting, general ledgers, accounts receivable/payable, and daily financial reporting with zero discrepancies.

●Coordinated vendor relationships, researched product options, and managed inventory ordering to support daily office operations.

●Maintained accuracy in front-desk administration, including calendar management, appointment booking, and patient correspondence.

Receptionist / Front Desk Dr. Jules Hazelkorn D.D.S.

Skokie, IL October 1989 – November 1995

●Managed daily practice scheduling and front-desk administration with a strong attention to detail and professional phone etiquette.

●Handled patient billing, filed insurance claims, and performed routine office accounting tasks.

Education & Certifications

●Bachelor’s Degree in Business Management and IT – Kaplan University (Dean’s List Graduate)

●Specialized Expertise: Advanced Data Entry, Professional Privacy & Security Practices, Document Mapping

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