Shift Supervisor and Customer Service Leader

Mariah Blackshear

Contact info: 267-***-**** (mobile)

**********.********@*****.***

Philadelphia PA,19132

Work History

Starbucks Co.

Position: Shift Supervisor 12/2017-10/2024

Responsibilities/Skills

● Utilize existing tools to identify/prioritize communications and regularly use discretion to communicate to the team

● Maintain positive relationships with peers by understanding and addressing individual motivation, needs and concerns

● Communicate and behave in a way that promotes a unified store management team

● Ensuring customer satisfaction and product quality

● Develop effective management principles and practices to create/maintain a successful store team resulting in an environment partners are valued

● Come first attitude by delivering legendary customer service

● Maintain regular and consistent attendance and punctuality

● Recognize and reinforce individual/team accomplishments using tools and programs as well as finding creative and effective methods of recognition

● Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating

● Communicate clearly, concisely and accurately in order to ensure understanding

(training/coaching)

● Provide input to the manager regarding opportunities for coaching to achieve goals

● Communicate regularly with team and manager about operational issues, observations, insights, and suggestions

● Leading a team of partners to create and maintain a positive experience for customers and partners

● Develop understanding of operational tools, systems and processes to plan for and achieve operational excellence

● Modeling and acting in accordance with guiding principles

● Review store environment and key business indicators to identify problems, concerns, and opportunities for improvement

Reference: Samah Aldaraghmeh (manager)

*********@*****.***

267-***-**** (mobile)

EDUCATION

Central High School Graduated 2014 High School in General Studies

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