Operations & Program Coordination Specialist

Oliana Koutroff

San Diego, CA **************@*****.*** www.linkedin.com/in/oliana-k-041087101

English & French San Diego, CA Open to Remote & Hybrid Opportunities Operations Coordinator Project & Program Coordination Administrative Operations PROFESSIONAL SUMMARY

Highly organized operations professional with experience coordinating multi-site programs, managing schedules, supporting cross-functional teams and stakeholders, and creating efficient processes. Passionate about solving problems, improving workflows, and building strong relationships that help people and organizations succeed. Bilingual in English and French.

CORE SKILLS

Operations Coordination • Project & Program Coordination • Administrative Operations • Scheduling & Calendar Management • Travel & Logistics Coordination • Meeting & Event Coordination • Documentation & Records Management

• Client Relations & Customer Support • Stakeholder Engagement • Cross-Functional Communication • Process Improvement • Problem Solving • Microsoft Office (Word, Excel, Outlook, PowerPoint) • Google Workspace • AI Productivity Tools (ChatGPT, Perplexity)

PROFESSIONAL EXPERIENCE

Client Relations & Operations Specialist (Independent Contractor Self-Employed) San Diego, CA • Dec 2022–Present

● Manage client relationships, scheduling, and individualized service plans.

● Coordinate calendars, communications, and ongoing support for multiple clients and families.

● Build long-term client relationships through exceptional communication and dependable service.

● Manage an independent business, including scheduling, invoicing, and client communications. Assistant Site Director HOKALI

Los Angeles, CA • Jan 2025 – Jan 2026

● Promoted to Assistant Site Director within the first year, expanding responsibilities from classroom instruction to multi-site program operations and team support.

● Coordinated daily operations across eight school sites, supporting staff, families, school partners, and leadership while ensuring programs ran efficiently.

● Managed schedules, logistics, and cross-functional communication to keep operations organized and on track.

● Facilitated onboarding, staff training, employee documentation, and compliance requirements while maintaining accurate operational records.

Personal Assistant ReadyHomes

San Diego, CA • Apr 2024 – Jul 2024

● Managed executive calendars, scheduling, and day-to-day administrative operations.

● Coordinated communications and administrative support across multiple stakeholders and priorities.

● Maintained organized documentation, workflows, and administrative systems to improve operational efficiency. Office Manager Xion.Bike

San Diego, CA • Jan 2021 – Nov 2022

● Managed office operations, administrative systems, scheduling, and organizational processes for a growing startup.

● Coordinated internal communications and cross-functional support across multiple departments and priorities.

● Maintained records and documentation while improving workflow efficiency and organization.

● Supported employee communications, scheduling coordination, and day-to-day administrative operations. EDUCATION

Master of Arts in Elementary Education — Western Governors University, 2024 Bachelor of Arts in Psychology — San Diego State University, 2017 PROFESSIONAL DEVELOPMENT

Supervision and Administration of Early Childhood Centers UCLA Extension • 2025

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