Administrative Assistant & Customer Service Pro

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ABIGAIL SMITH

Professional Summary

Experienced Administrative Assistant and Customer Service Professional with over 10 years of experience providing administrative support, customer service, document management, scheduling, payroll assistance, and office coordination. Proficient in data entry, record keeping, calendar management, and professional phone and email communication. Highly organized, detail-oriented, and committed to delivering accurate, efficient, and reliable administrative support in both office and remote work environments.

Core Skills

Administrative Support

Data Entry

Customer Service

Calendar & Appointment Management

Email Management

Telephone Support

Document Management

Electronic Filing Systems

Payroll Assistance

Record Keeping

Scheduling & Coordination

Quotations & Costing

Microsoft Word

Microsoft Excel

Asana

Adobe Acrobat

Time Management

Problem Solving

Team Collaboration

Attention to Detail

Remote Work Tools

Asana

Microsoft Teams

Zoom

Microsoft Office Suite

Outlook

Adobe Acrobat

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Professional Experience

Administrative Assistant

IESL Engineering Limited

March 2025 – November 2025

Prepared quotations and cost estimates for clients. Managed electronic and paper filing systems to ensure accurate document organization. Responded professionally to incoming phone calls and email correspondence. Coordinated calendars, meetings, and appointments for staff. Prepared, typed, and distributed business correspondence. Scanned and electronically submitted invoices to multiple clients. Maintained accurate company records and supported daily office operations. Assisted with general administrative tasks while ensuring deadlines were met. Administrative Assistant

Enmasco Engineering Limited

November 2022 – May 2023

Created and maintained administrative procedures to improve office efficiency and accuracy. Prepared quotations and cost estimates.

Managed electronic and paper filing systems.

Processed incoming and outgoing correspondence, including emails and mail. Assisted staff with daily administrative duties and special projects. Maintained accurate records and performed data entry with a high level of accuracy. Administrative Assistant (Part-Time)

Christ Tabernacle Church (IPA)

January 2020 – April 2022

Processed monthly payroll for church staff.

Recorded and maintained financial transactions.

Prepared monthly financial reports for the Head Office. Managed incoming and outgoing correspondence.

Processed deposits and payments.

Performed data entry and maintained confidential records. Assisted with purchasing supplies and general administrative duties. Customer Service Representative / Head Delivery Dispatcher Furnishare Limited

January 2021 – (Add your end date if applicable)

Scheduled delivery drivers and coordinated daily delivery routes. Responded to customer inquiries by phone and email.

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Resolved customer concerns professionally and efficiently. Processed payments and issued customer receipts.

Maintained accurate delivery schedules and customer records. Contacted customers regarding deliveries, promotions, and service updates.

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