Experienced Remote Customer Service Manager

(SR )

STEVEN ROIX

******.****@*****.*** 404-***-**** Sugar Hill, Georgia 30518

Summary

Sales/Management Professional with 30 years experience. Semi-retired looking for remote home office position to utilize

my skills for a reputable company, either on employee or contract basis.

Skills - eS

Sales Management

e Business Development

e Communication / Negotiation Skills

e Attention to Detail

Experience

Cox Communications Atlanta, Ga, GA

Customer Outreach Specialist

03/2021 - Current

SWR Marketing, LLC Grayson, Georgia

Business Owner

01/2016 - 02/2021

Altronic, Inc Girard, OH

Global Sales Manager

09/2008 - 01/2016

Education and Training

e Behavioral Management Planning

e Collaboration and Teamwork

e Class A DOT License (CDL)

Assisted with Internet equipment project involving 80,000+ customer

nationwide

Communicated Cox Upgrade Program and the necessity of internet

equipment update to customers

Collaborated with management and other Team members to provide

exceptional customer service

Scheduled technicians for installations of upgraded internet devices or

placed drop-ship orders to customers preferring to do self-installation

Worked remotely from personal home office as contractor

Internet Sales

Used Construction Equipment

Semi-Retired

Developed and managed global network of Master Distributors and

dealers

Established Master Distributor guidelines and negotiated contracts.

Established Sales Training System with PowerPoints, Manuals, etc.

Sales & Technical Training

Recognized as #1 industry leader in product line against 10 competitors

Responsible for Tradeshows nationally & internationally

70% National & International travel

Northern Maine Community College Presque Isle, ME

Associate of Science in Accounting

Daly's Truck Driving School Buford, GA

Class A Commercial Driving License (CDL)

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