Operations & Logistics Dispatcher/Manager

Crystal Culbertson

*** ******** **., ****** *******, MO 65324 417-***-**** *******.**************@*****.*** Professional Summary

Dynamic Operations and Logistics Specialist with a proven track record in multi-state routing, high-volume retail management, and multi-system dispatch. Adept at directing cross-functional teams, optimizing inventory workflows, and resolving complex client inquiries. Combines strong leadership with a data-driven approach to boost operational efficiency and protect corporate assets. Core Competencies

• Multi-State Logistics & Routing • Inventory & Supply Chain Control

• Incident Triage & Emergency

Dispatch

• Store & Operations Management • Team Leadership & Training • Multi-Platform Technical Support

• Client & Vendor Relations • Budgeting & Revenue Growth • Regulatory Compliance & Safety Professional Experience

LEGION CHEMICALS — Customer Service /

Deliveries

2022 – 2026

● Directed commercial transport and delivery logistics across Missouri, Oklahoma, and Arkansas, ensuring seamless multi-state distribution.

● Managed on-site field relations with major commercial accounts, resolving complex client inquiries and technical product questions efficiently.

● Maintained meticulous documentation for inventory control and chemical handling, ensuring 100% safety and regulatory compliance.

DOLLAR GENERAL — Store Manager 2021 – 2022

● Oversaw all operational facets, inventory optimization, and visual merchandising for a high-volume retail location.

● Recruited, trained, and mentored an agile store team to hit monthly sales quotas while executing labor budget controls and shrink-reduction strategies.

GUARDONE SECURITY — Security Dispatcher 2019 – 2021

● Coordinated emergency and operational dispatch networks across multiple states, serving as a centralized hub for diverse business portfolios.

● Monitored real-time corporate asset security grids, triaging high-priority incidents and deploying field personnel under tight SLAs.

DOLLAR TREE — Store Manager 2017 – 2019

● Managed daily retail store operations, profit and loss (P&L) tracking, product procurement, and backroom supply chain logistics.

● Spearheaded customer service initiatives that boosted customer retention and fostered a high-performing team culture.

TELENETWORK — Technical Support Specialist

(Remote)

Aug 2016 – Apr 2017

● Provided remote tier-1 technical and billing troubleshooting for a major national telecommunications provider.

● Navigated multi-screen data platforms while strictly adhering to data privacy laws and rigid call-efficiency metrics.

Education

Ozarks Technical College — Springfield, MO

Associate of Arts (AA) in Business

Fairfax Learning Center — Kansas City, KS

High School Diploma

References

Available upon request.

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