Customer Service & Healthcare Coordination

Odeth Toribio

Fort Myers, FL ***** 929-***-**** ************@*****.***

Professional Summary

Dedicated and results-driven professional with experience in customer service, healthcare coordination, and retail sales. Proven ability to manage multiple responsibilities, prioritize tasks, and provide exceptional service to diverse clientele. Work Experience

Passenger Service Agent

WestJet Airlines AGI GROUNDS Fort Myers, FL

January 2025 to Present

Facilitate seamless check-in experiences for passengers and luggage, ensuring compliance with airline regulations and procedures.

Issue tickets and itineraries, verifying travel documents and collecting excess baggage charges in accordance with company policies.

Provide personalized customer service, addressing passenger inquiries and resolving issues efficiently. Coordinator / retention specialist

FRIENDS AND FAMILY HOMECARE New York, NY

March 2024 to January 2025

Managed and distributed home care staff and resources effectively while ensuring that patients were treated with care and respect.

Coordinated, and monitored strategies for members and familles to improve health and quality of life. Managed patient care schedules, assist care givers with patient safety and support Retain Members in resuming CDPAP/HHA cases

Sustain & Expedite Members in activating Medicaid services Aide NYC Hospitals in discharging Members while updating Insurances in resuming services Solicit valid Authorizations from Insurances for Members Facilitate Re Enrollment process for lost Medicaid Plans Onboarding and overseeing CDPAP Caregiver applicant process Assist in switching disciplines and services upon Members request Quality Assurance

Provide Members Switch of Vendor request to resume services back Create, Maintain and Submit Daily/Monthly Spreadsheets Retrieve, Process and Transfer Data for Management Train New Staff Members

Server/Hostess

El agave restaurant Yonkers, NY

March 2021 to December 2024

Delivered exceptional customer service, managing cash transactions and maintaining a clean and welcoming environment.

Ensured efficient service delivery, taking orders and addressing customer inquiries in a timely manner. Treatment Coordinator

Straight Set Orthodontics/ Treatment New York, NY January 2022 to June 2024

Conduct consultations including explaining treatment and email follow up letters to patients. Oversee scheduling of patients, cancellations and no-shows as well as ensure patient satisfaction with scheduling availability- problem-solves with patients when necessary. Maintained clear, organized dental records and reports. Verified patients eligibility and claims status with insurance agencies. Provided patients and parents with detailed information on dental financing options. Oversee scheduling of patients, cancellations and no-shows as well as ensure patient satisfaction with scheduling availability- problem-solves with patients when necessary. Retail Sales Representative

Boost Mobile New York, NY

February 2017 to January 2022

Responsible for retail sales.

Supervised cashiers and register transactions. Identified sales opportunities and acted on leads. Maintained records of monthly sales and ensured monthly targets are reached. Handle all administrative aspects of the sale completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Coordinator

Education

High school diploma

Upper secondary education

Skills

Legal document sorting and filing Live chat Task prioritization LGBTQIA+ counseling Senior care Direct sales CPT coding Bilingual Home health Home & community care Nightclub Microsoft Excel Computer operation Dental office experience Bar Google Suite Medical records Word processing Project coordination Account management Office management Organizational skills HIPAA Negotiation Multi-line phone systems Employee orientation Care plans Microsoft Office Phone etiquette Serving Microsoft Outlook Social media management Patient care Client services Windows Resort Casual dining experience Order fulfillment Plumbing POS Business development Heavy lifting Medical billing Time management Medical coding Customer relationship management Administrative experience Customer service Continuous improvement Greeting customers CRM software Computer literacy Leadership Outpatient Analysis skills Medical scheduling Appointment scheduling Canva - Customer Service and Relations - Team Coordination and Leadership - Sales and Marketing - Data Management and Analysis - Patient Care and Support - Cash Handling and Financial Management - Time Management and Organization - Communication and Interpersonal Skills Attention to detail Insurance verification Healthcare staff management English Medical terminology Microsoft Powerpoint Medical office experience Dental impressions Multitasking Sales management Discharge planning Grammar experience Communication skills Banking Intake Medical receptionist Kitchen experience Cooking Wine knowledge Spanish Bussing Clerical experience Multilingual Travel planning Data entry Typing Sales support Pediatric dentistry Case management Financial services Sales Retail math Patient interaction Management Food service Skilled nursing facility experience Office experience

Languages

English

Spanish

Certifications and Licenses

First Aid Certification

October 2025 to October 2027

CPR Certification

October 2025 to October 2027

AED Certification

October 2025 to October 2027

Driver's License

Additional Information

Authorized to work in the US for any employer

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