Account Manager and Customer Service Specialist

Angela Johnson

Chicago, IL ***** 773-***-**** *****************@*****.***

Personal Summary

Driven account manager with proven track record at Discover Financial. I excel in client relationship building and strategic account planning. Leveraging skills in CRM software and customer satisfaction. I’ve successfully managed a 27-year portfolio, consistently generating revenue growth and maintaining compliance across 35 states. My approach combines effective team training with a focus on achieving tangible results.

Skills

Account Management

Teamwork and Collaboration

Client Relationship Management

Goal Oriented

Sales Development

Client Relationship Building

Networking Skills

Team Training

Documentation and Reporting

Client Rapport

Contract Negotiation

Generating revenue and growth

CRM software

Work History

Discover Financial Chicago, IL

Account Manager 6/2022 – 6/2025

Managed customers account which included resolving client needs and concerns while maintaining strong client relationships.

American Chamber of Commerce Resources, Chicago Illinois

Senior Account Manager 6/1966 – 1/2024

Making B2B outbound calls as well as receiving inbound calls regarding the compliance issues in the business. My position entailed making sure that each company was kept abreast of any new laws and regulations as they are changing. My job was to assist companies with compliance training, webinars, and anything that pertained to company compliance needs. I have been maintaining a 27-year portfolio that I built, and I bring in new clients each year in which I manage all their Human Resources Compliance needs while remaining their single point of contact contracted through over 35 States along with their local Chamber of Commerce. My responsibilities include training employees on an ongoing basis. also my job duties were high volume sales and to satisify customers inquiries, process orders, document responses and maintain client control. One of my strong points is call deescalation and customer satisfaction.I serviced anywhere between 150-200 calls daily.

Education

Curie High School 9/84-6/87

Central High School-Baton Rouge LA from 8/87-6/88

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