Experienced Data Entry Clerk

Rachelle Altman

Data Entry Clerk

Topeka, KS 785-***-**** [email protected]

PROFESSIONAL SUMMARY

Detail-oriented professional with over 30 years of experience in program management, policy analysis, and eligibility determination. Proven ability to manage complex processes, ensure data integrity, and improve operational efficiency through strategic planning and problem-solving. Skilled in data entry, analysis, and maintaining high standards of accuracy. Eager to leverage strong organizational skills and a commitment to dependability in a Remote Data Entry Clerk role to support organizational goals.

WORK EXPERIENCE

Senior Manager, Elderly & Disabled Programs State of Kansas Topeka, KS

August 2019 – March 2026

●Directed policy and operational oversight for Medicaid Elderly & Disabled (E&D) and Long-Term Care programs within the KanCare Clearinghouse.

●Analyzed existing and proposed policies to determine operational and customer impact and ensure alignment with agency goals.

●Developed, evaluated, and modified policies and procedures to enhance program efficiency and compliance.

●Led implementation of federal, state, and divisional policy changes across operations.

●Researched best practices and innovative processes utilized by other states to elevate program effectiveness.

●Devised performance measures and evaluation tools to monitor program outcomes and operational success.

●Collaborated with KDHE/DHCF leadership and the clearinghouse contractor to resolve complex operational challenges and improve communication processes.

●Supervised 12 direct managers, each overseeing 8–10 staff members, providing leadership, priority setting, staffing allocation, and performance oversight.

●Recruited, selected, trained, and evaluated staff while guiding leadership development within the management team.

Human Services Supervisor — Elderly & Disabled / Long-Term Care State of Kansas Topeka, KS

November 2015 – August 2019

●Supervised staff responsible for determining eligibility for KanCare medical programs, with emphasis on Elderly & Disabled and Long-Term Care services.

●Assigned and monitored workloads while providing guidance on complex eligibility determinations.

●Interpreted and applied complex Medicaid policies and procedures while assessing operational impact.

●Developed and reviewed management reports and activity tracking to support operational oversight.

●Identified staff training needs and provided coaching and performance improvement guidance.

●Maintained collaborative working relationships with contract staff and represented the agency in meetings and project initiatives.

●Conducted performance evaluations, participated in hiring decisions, and administered disciplinary actions when necessary.

Human Services Supervisor — Family Medical Programs State of Kansas Topeka, KS

September 2001 – November 2015

●Served as backup to the Senior Manager, including oversight of temporary staff and operational support.

●Supervised a team responsible for eligibility determinations for KanCare family medical programs.

●Assigned work, reviewed cases, and provided technical assistance for complex eligibility determinations.

●Interpreted Medicaid policy and evaluated operational impact on customers and program administration.

●Reviewed management reports and monitored productivity and performance metrics.

●Provided staff training, mentoring, and corrective coaching when necessary.

●Maintained positive working relationships with contract partners and participated in agency meetings and project initiatives.

●Conducted performance evaluations and participated in recruitment and disciplinary processes.

Economic & Employment Support Specialist State of Kansas Leoti, KS

September 1992 – September 2001

●Determined eligibility for Medicaid, Food Assistance (Food Stamps), cash assistance, and child care assistance programs.

●Managed both initial applications and ongoing eligibility reviews for elderly, disabled, and family cases.

●Conducted community outreach and partnered with local organizations to share program information.

●Served as a resource specialist for coworkers and provided backup support for staff and supervisors as needed.

EDUCATION

Bachelor of Science, Social Sciences — Emporia State University Cum Laude

Emporia, KS

Associate of Science, HPER — Barton County Community College with Highest Honors

Great Bend, KS

SKILLS

Medicaid Policy & Eligibility

Data Entry & Data Integrity

Policy Analysis & Implementation

Data Security & Confidentiality

Performance Management

Attention to Detail

Team Leadership & Staff Development

Written & Verbal Communication

Program Management & Operations

Organizational & Time Management

Strategic Planning & Process Improvement

Independent Work

Analytical Problem Solving

Dependability & Adaptability

Training & Coaching

Positive Attitude & Willingness to Learn

Stakeholder Collaboration

INTERESTS

Jaycees Leadership Development Organization (1993–2005)

Contact this candidate