Customer service, office administration
Resume:
Sara J. Hardan
Columbia, TN 38401
I have worked more than 10 years working in Customer Service in Tennessee. Currently I am in the position of Team Supervisor of the Columbia, TN facility, Education
October-November 2024
Studied Phlebotomy Technician at Academy of Allied Health Careers Chattanooga, TN
September 1999 to December 2022
Obtained a BA from University of Alaska, Anchorage in Journalism and Public Communication, with a minor in History.
September 1995-May 1998
Associate of Art degree from Kenai Peninsula College, University of Alaska Anchorage. 1991-1995
High School diploma obtained from Nikiski Middle Senior High School, Nikiski, Alaska. Career
January 2025 to current
Blood Assurance
Chattanooga/Columbia, TN
I started my phlebotomy career with Blood Assurance as a Donor Care Specialist. During my time in Fort Oglethorpe, GA I worked with my team to collect blood products and care for our donors.
After eleven months, I accepted a job as a Team Supervisor of the Columbia faculty. Since relocating to 122/ Columbia faculty, I have experienced both an internal and FDA audit. I have focused on BA SOPs to make sure my faculty runs smoothly and efficiently.
I am certified in both Trima and Aylx automation machines. I strive each day to convert donors for automation as well as help to educate donors on the importance of platelets and stress the ongoing need for donations.
June 2023 to December 2024
Cracker Barrel
East Ridge, TN
I worked at Cracker Barrel as a to-go/catering employee. During my employment at Cracker Barrel I have used my customer service skills and worked to help increase productivity and efficiency in my role. I am a main team player when taking and fulfilling catering orders.
January 2023-July 2024
Chattanooga Times Free Press
Chattanooga, TN
I worked as a freelance writer for the Chattanooga Times Free Press. My stories were printed in the main edition (front page) as well as in other sections. During my time as a freelance writer for the Times, I familiarized myself with important Chattanooga figures and covered the lives and actions of the community. February 2016 to January 2023
Averitt Express
Cookeville, TN
I started with Averitt Express with seven weeks of Customer Service training. I was then placed on the Customer Service Team taking calls of all types. I learned how to solve issues, have patience with customers and drivers and enjoyed working on a team. I quickly moved to the Appointments team where I set appointments for deliveries and had a dedicated account to work with.
I also worked on the International Imports team where I had a dedicated account that would move freight from several International locations to the US port and then to the customer.
I also worked with the Executive Team to keep track of the LTL fleet trucks and make sure all maintenance was up to date.
During my last six months working at Averitt I moved to Chattanooga and worked at the local Averitt service center. This position was more of a remote role, although I worked closely with the service center on needed tasks.
March 2013-January 2016
Lowes Home Improvement
Cookeville, TN
I began working at Lowes when I moved to Tennessee from Alaska. I started in the seasonal department and quickly moved to a position as Credit Coordinator.
As Credit Coordinator, I ensured that all credit applications were entered correctly, as well as making sure all credit applications and signage were placed in the correct position. I also educated employees on proper scripting and incentives to get more applications completed.
References
Lew Gilliland
Associate editor
Chattanooga Times Free Press
Wendy Vaughn
Operations Supervisor Blood Assurance TN/GA
Jay Hammons
Holland Railroad Operations
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