Marcy Brown-Customer Service, Caregiving, Leadership

Marcy Brown

***********@***.*** • *** • *** • ***7

Insurance License (Life and Health) – 721156

Objective

Detail-oriented and dependable worker transitioning into a new career path. Bringing transferable skills in leadership, communication, and hands-on troubleshooting, with a strong desire to expand my knowledge and make a long-term impact. Career

Personal Caregiver

July 2022 – Present

Gave attentive and dependable personal caregiving with a passion for supporting senior in living comfortably and with dignity. Provided companionship, prepared meals, assisted with daily routines and implemented walking in our daily routine. Used skills of patience and kindness to create a safe, positive environment that helped senior feel valued, loved and respected. Assistant Café Manager

Life Time, Inc.

October 2021 – June 2022

Met or exceeded member experience and satisfaction leading to an increase in sales by 15% monthly. Consulted with members regarding their nutritional needs and provided recommendations connecting members to the right product. Ensured product quality and safety food standards were met and understood by cafe staff. Customer Service Associate Virtual - Canada

Amazon

April 2019 – October 2021

Uphold and advance Amazon's commitment to customer obsession by working passionately to earn and keep customer trust. Strong average RAP score of 92.26%. Ability to determine customer needs and provide solutions while treating each customer with kindness and respect. Graphic Designer

Freelance Consultant

May 2014 – April 2019

Create and develop original marketing plans and strategies for company clients and assist them in implementing these plans. Conduct discovery meetings to secure sales and future business. Follow the entire process from beginning to end to instill loyalty and ensure success for clients. Home Builder, Co-Owner, V.P.

Distinctive Builders, Inc.

November 2003 - April 2014

Built and designed residential homes in the $700,000 – 2 million dollar bracket. Within 5 years grew into the second largest custom homebuilder in the area. Responsibilities included maintaining corporate books with over 300 vendors and 20 million dollars a year in cash flow and assets.

Causes

Founded Empowering Ethiopian Children by Education, Inc. 2009 Addis Ababa, Ethiopia

Co-Founder and President of the international non-profit, fulfilling the belief that all children have the right for a quality education in a safe environment, to ensure the type of education that produces change. Collaborate with the U.S. government, Ethiopian government and the IRS as well as develop strong and loyal personal relationships in Addis Ababa essential for sustainability. Successful graduation and completion diploma of all enrolled students to date. Education

BA Graphic Design & Visual Communication

Auburn University

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