Bilingual Customer Service and Cyber Security

Dolores Rodriguez

480-***-****

**** ******** ******* *******, **

************@*****.***

Objective:

To obtain a professional position with Delta utilizing my experience in customer service, computer education and bilingual skills with expectations of success within the company.

Skills:

Excellent Verbal & Communication skills, Conflict Resolution, Compassionate & Empathetic, Customer Service Skills, Advance Computer Skills, Problem Solving, Bilingual Spanish/English, Positive Mindset.

Work Experience:

Unifi-Wheelchair Passenger Assistance Nov 2024 to Present

· Passenger wheelchair assistance at flight arrival

· I utilize my bilingual skills when assisting passengers

· I am also compassionate & empathetic while transporting passengers

· I practice active listening, detail oriented and work under pressure.

Remote Security Solutions Oct 2022 to April 2024

●Cyber-Security

●Monitor Security Cameras for Commercial and Residential nationwide

●Reporting criminal activity incidence the cameras to Police Departments

●Emergency response

●Detail oriented

●Collaboration and Negotiation

Wipro Sep 2019 to May 2022

Optum Financials- Bilingual Claims Specialist

· Bilingual Customer Service

· Inbound & outbound calls to assist customer processing medical claims (HAS, HRA, FSA ACCOUNTS)

· Assisted in resolved customers complaints and concerns

· Claim Handling and Investigation

· Claims Report and Documentation

· Confidential Records Management

State of Missouri Social Services-Bilingual Customer Service

· Provided high quality when assisting individuals filling out their benefits application for state of Missouri social services. It included Medicare, Medicaid, foods stamps, and child care and provided assistance with other state resources.

· Listen and evaluate applicants' needs with respect, resolved applicants complaints and concerns in accordance with established systems and procedure

· Answering all their qualification questions and receiving, archiving and processing the applicant's information in the state's system.

Education:

·

Bachelors of Arts in Fashion Design and Marketing, American InterContinental University, June 2003

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