Lacey Lovin
Mooresburg, TN ***** +1-423-***-**** ***********@*****.***
Professional Summary
Reliable Waitress and Hostess with experience ensuring customer satisfaction and supporting team needs in a fast-paced restaurant environment. Skilled in effective communication, multitasking, and maintaining a positive atmosphere for guests and coworkers. Committed to delivering attentive service and contributing to a collaborative workplace. Willing to relocate to: Morristown, TN - Kingsport, TN - Rogersville, TN Work Experience
Waitress/Hostess
Pizza Hut Middlesboro, KY
August 2013 to May 2016
• Ensured customer and coworker satisfaction by proactively addressing needs and requests Education
Graduated Highschool
Cumberland Gap High School Cumberland Gap, TN
August 2012 to May 2016
High school diploma or GED
Skills
Shift management Bakery Data analysis skills Tooling Baking Cashiering Grammar Experience Constant Contact Process improvement Audio transcription Chainsaw Medical terminology Table cleanliness maintenance Numeracy Restaurant management Restaurant reservation management Menu item upselling Guest rapport building Root cause analysis Writing skills Host/Hostess Electrical experience Food handling Clean workspace maintenance Guest relations AutoCAD Direct sales Order taking ISO 13485 Cash register Serving Experience Food service Technical support Handyman experience Microsoft Excel Attention to detail Food service health code compliance Phone etiquette Hand hygiene Catering Food allergen management Upselling Communication skills Heavy lifting Continuous improvement Cafeteria experience Quick service & fast food restaurant Pallet jack ISO 9001 Greeting customers Computer literacy Product demos Conflict management Typing Customer service Forklift Fast casual experience Food waste disposal Supervising experience Serving Photography Sanitizing surfaces Materials handling Analysis skills Precision measuring instruments Standard operating procedures (SOPs) Equipment repair Data interpretation Customer expectation management Solution development Table clearing and resetting Sewing machine Housekeeping management Retail math Lean engineering Time Management Maintenance Bussing Caregiving Training Table turnover management Food safety management Sanding Priming Manufacturing High-volume table management Electrical repair Stocking Cleaning Experience Hand tools Meeting transcription Warehouse management Food cold storage Door-to-door Casual dining experience Food service workstation cleanliness Microsoft Office POS systems ERP systems Schematics Sales Guest services Payment processing in food service Buffet experience Cross-contamination prevention Negotiation Team management Experience with children Computer skills Mechanic experience Answering guest questions Fine dining experience Custodial experience Food & beverage industry - Food & beverage industry experience (3–5 years) Food preparation Cooking Host/hostess experience Laundry Table assignment Welding Automotive repair Basic math Budgeting Filing Mechanical knowledge Kitchen Experience Mobile devices Hospitality Administrative experience Word processing Teamwork CNC Electrical wiring Customer complaint resolution Customer communication Sewing Cash Handling Land surveying Retail Sales Restaurant experience OpenTable Paints Manual handling Microsoft Powerpoint Car wash Communication with kitchen staff Conflict resolution Quality control processes utilized Cleaning (surface preparation method) Organizational skills Manufacturing engineering Construction painting Outdoor work Transcription Training & development Customer follow-ups Customer retention Equipment testing Sports Food safety Table setting Groundskeeping Bar Salesforce Outside sales Plastics injection molding Assembly Microsoft Word Bartending Janitorial experience CRM software Store management Food service server coordination Planograms Quality control Adobe Photoshop Quality inspection Driving SAP ERP
Languages
English
Bilingual
Certifications and Licenses
Driver's License
CPR Certification
CDL C
Non-CDL Class C