Security Officer Candidate with 4 Years Experience

Cierra Williams

Washington, DC ***** +1-202-***-**** ***********************@***********.***

Professional Summary

Ready To Work Hard!

Work Experience

Food Service Worker

Burgerfi/ Barista Washington, DC

June 2024 to Present

Preparing homemade ingredients made from scratch, homemade ingredients such as potatoes, chilli cheese fries, street fries drizzle in sauce, and hamburgers meat made also from scratch. Including fries and onion rings and for dessert a variety of milk shakes made fresh from scratch.

Cashier/Cook

Burgerfi Arlington, VA

• Provided excellent customer service by greeting and assisting customers in a friendly and professional manner

• Efficiently operated cash register, accurately processing customer transactions and handling cash

• Maintained cleanliness of work area, including food preparation stations, dining areas, and restrooms

• Prepared food items according to established recipes and portion sizes, ensuring quality standards were met

• Managed inventory levels by monitoring stock levels and notifying supervisor when supplies needed to be replenished

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers Food Runner/Busser

Café Fiorello DC Washington, DC

January 2026 to December 2026

Busser

Retail sales associate

Shift supervisor night shift supervisor.

Customer service representative

Certified nursing assistant

Massage Therapist

Server

Cashier

Temp

Computer technician and administrator assistant.

Barista

Cashier

Inventory specialist

Food service worker

Security guard

Stocker

Espressos machine operator

Starbucks, Dunkin donuts and slapfish Arlington, VA December 2024 to September 2025

Operating espresso coffee machine to make caramel macchiato with espresso shots. Coffee based drinks with a side of one or two espresso shots. Including cappuccino and cold brew etc. Food Prep/Barista

Dunkin donuts Arlington, VA

January 2021 to May 2023

• Ensured all food items were stored properly in designated areas to maintain freshness and prevent spoilage

• Maintained cleanliness and sanitation of work areas, equipment, and utensils to meet health department standards

• Collaborated with the kitchen team to plan menus, estimate food requirements, and order supplies as needed

• Followed proper food handling procedures to minimize waste and ensure safe preparation of meals

• Monitored cooking times for various menu items to ensure timely delivery of orders

• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines Shift supervisor and sales associate

Macy's Sunglass Hut Arlington, VA

August 2018 to December 2022

1. Selling luxury brand name sunglasses and accessories, I also process inventory before and after closing to compare sales and returns and remaining inventory,

2. I also serve customers with great customer service skills even learning there style and personality and names, 3. I also do monthly courses to familiarize myself with the sunglasses and accessories to better assist my customers, 4. After closing I count my drawer and deposit in the deposit box, Macy's Sales Associate

Macy's LensCrafters sunglass Hut Arlington, VA

August 2018 to November 2022

• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction

• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales

• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques

• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed

• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

• Maintained a clean and organized work environment to enhance the shopping experience for customers

• Effectively communicated promotions, discounts, and special offers to customers at the point of sale

• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

Shift Supervisor

Slapfish seafood restaurant Arlington, VA

June 2019 to December 2021

• Supervised a team of XX employees, providing guidance and support to ensure efficient operations

• Implemented new training programs for staff members, resulting in an increase in productivity by XX%

• Monitored employee performance and provided regular feedback to improve individual and team performance

• Developed and maintained schedules for the team, ensuring adequate coverage during peak hours Shift supervisor and sales associate

Macy's Sunglass Hut Arlington, VA

August 2018 to December 2021

• Selling luxury brand name sunglasses and accessories,

• I also do inventory before and after closing to compare sales and returns to compare sales and remaining inventory,

• I also serve excellent customer service skills, to the point of learning there style and face shape to get a variety of looks that fits there face and also learn my customers personality and names,

• I also take monthly courses to familiarize myself with different varieties of sunglasses and accessories to better assist the customer with better service,

Shift Supervisor

Bojangles' Oxon Hill, MD

January 2019 to August 2021

• Processed customer transactions accurately and efficiently at the front end, ensuring a positive shopping experience

• Handled cash, credit card, and check payments with precision and attention to detail

• Maintained an organized cash register area, including counting and balancing cash drawers at the beginning and end of each shift

• Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with product location

• Efficiently processed returns and exchanges according to company policies while maintaining a high level of customer satisfaction

• Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for customers

• Demonstrated strong knowledge of store products, promotions, and sales events to effectively assist customers in making purchasing decisions

• Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service

• Implemented strategies to improve checkout efficiency by optimizing scanning techniques and reducing transaction errors by XX%

• Managed large volumes of cash transactions daily while maintaining accuracy within XX% margin of error

• Utilized point-of-sale (POS) system proficiently to process transactions quickly without compromising accuracy or security protocols

• Consistently met or exceeded daily sales targets through suggestive selling techniques that increased average transaction value by XX%

• Collaborated with loss prevention team to identify potential fraudulent activities at the checkout counter resulting in a reduction of shrinkage by XX%

Shift Supervisor/Barista

Starbucks Washington, DC

October 2015 to March 2018

• Oversaw food production operations, ensuring adherence to quality standards and regulatory requirements

• Managed a team of XX food production workers, providing guidance, training, and performance evaluations

• Monitored inventory levels of raw materials and ingredients, coordinating with suppliers to ensure timely replenishment

• Ensured compliance with health and safety regulations by enforcing proper sanitation practices in the production area

• Conducted regular inspections to identify potential hazards or equipment malfunctions; promptly addressed any issues found

• Led continuous training programs for employees on topics such as food safety protocols and equipment operation procedures

• Reduced waste by implementing lean manufacturing principles resulting in XX% decrease in material costs

• Mentored junior staff members providing guidance on best practices for food handling techniques

• Collaborated with suppliers to source high-quality ingredients at competitive prices Teacher Assistant

Chamberlain Elementary School Washington, DC

June 2017 to February 2018

• Assisted lead teacher in creating and implementing lesson plans for various subjects

• Provided one-on-one support to students with special needs, helping them achieve academic goals

• Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment

• Collaborated with other teaching assistants to develop engaging educational activities and materials

• Supported lead teacher in grading assignments and providing constructive feedback to students Morgue Attendant

District of Columbia morgue Washington, DC

December 2014 to February 2017

Assist Mortician and pathology with preparation for the decease. Assist in full autopsy according to protocols and manner of death. Prepare body correctly with great dignity to transport to funeral home for further burial or cremation. Provide grievance counselors to all family members during this difficult time. Parking Enforcement Officer

DDOT Washington, DC

June 2010 to September 2012

1. Making sure all drivers are following Washington, DC driving and parking guidelines. 2. Assist customers with any questions regarding meter payments. 3. Issues citations/ tickets if necessary.

Janitorial Worker

United medical center hospital Washington, DC

July 2008 to October 2010

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies

• Managed waste disposal by emptying trash bins and recycling containers in a timely manner

• Responded promptly to requests for spill cleanup or other emergencies to prevent accidents or hazards

• Followed established safety protocols while handling chemicals and operating machinery to minimize risks

• Supported facility maintenance efforts by reporting any repairs or maintenance needs to the appropriate personnel

• Maintained a high standard of cleanliness throughout the facility to create a pleasant environment for staff and visitors Janitorial Worker

United medical center hospital Washington, DC

March 2008 to August 2010

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies

• Managed waste disposal by emptying trash bins and recycling containers in a timely manner

• Supported facility maintenance efforts by reporting any repairs or maintenance needs to the appropriate personnel

• Maintained a high standard of cleanliness throughout the facility to create a pleasant environment for staff and visitors Security Officer

Security Allied universal Washington, DC

July 2008 to January 2009

• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors

• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises

• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs

• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance

• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary

• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats Cashier and food prep cook and Dishwasher

Education

Certified nursing assistant (Trade school)

Career Technical Institute Washington, DC

June 2015 to June 2016

Mortuary Science (College graduate)

Strayer University-District of Columbia Washington, DC January 2010 to September 2012

Certified nursing assistant

Morgue attendant

High school diploma or GED

Some college

Bachelor of Science

Bachelor's degree

Some high school

Skills

Facilities maintenance Customer communication Culinary experience Groundskeeping Pricing Temperature control Computer skills Guest relations Nutrition Electrical repair Fast casual experience Merchandising Gardening Knife skills Dietary department experience Banquet experience Cross-contamination prevention Workplace health and safety regulatory compliance Trash removal Order entry Line cook experience Floral design Shampooing Lead generation Fitness sales Front desk Human resources Employment & labor law Customer relationship building Dishwashing Retail math Microsoft Office Electrical systems Store opening/closing procedures Floor waxing Technical sales Plumbing system maintenance and repair Food handling Retail sales transactions Host/hostess experience Color theory Computer literacy Store management Caregiving Administrative experience Senior care Kitchen Management Experience Event setup Working with people with disabilities Carpet cleaning Spa experience Writing skills Upscale casual experience Heavy lifting Camp Tutoring Patient observation Fashion retail Math Toast POS Sales experience within retail Cleaning surfaces Data entry Pet feeding Hand tools Window cleaning Manual handling Food Preparation Appointment scheduling Customer complaint resolution Customer service Proper waste disposal Dining area setup Cleaning Customer support experience within education industry Military Communication skills Cost estimates OpenTable Productivity software Direct sales Fundraising Microsoft Excel Software deployment Industrial cleaning Guest services Swimming Individual consumer customer service Microsoft Powerpoint Cocktail experience Executive administrative support Sales Roofing Talent career development Salon experience Client interaction via phone calls Korean cuisine Office cleaning Cooking Numeracy Catering TikTok Drink service Food sanitation practices OSHA Packaging Thai cuisine Communication with kitchen staff Beer knowledge Technical Proficiency Bussing Bistro experience Casual dining experience Loss Prevention Analysis skills Valet parking Behavior management Cafeteria experience Bar Social media management Sales analysis HACCP Gift wrapping Promotional community events Food and beverage product quality management Mac OS Serving Shipping & receiving Multitasking Windows Food service workstation cleanliness Drive-thru operation Concession stand experience Balancing end-of-day transactions Sanitation procedures Street marketing Buffing Handyman experience Stir-frying Accounting Heavy equipment operation Phone etiquette Medical office experience Clean workspace maintenance Customer support Phone call management Classroom behavior management Customer support experience within e-commerce industry Google Docs Laundry folding First aid Computer hardware Negotiation Laundry Microsoft Outlook Events management Flexible work arrangement practices Climbing Car wash Porter experience Friendly demeanor Passion for working with children Pastry preparation In- person customer service Food service Patient interaction Dependability Interpersonal skills Inventory control Espresso machines Call center Retail inventory management systems Coffee shop Sports Grocery store Grilling Geriatrics Aloha POS Deep frying Organizing events Pet care Social media marketing Self-directed learning Food hygiene Clerical experience Plating Sushi Wellness program management High-end sales Food running Coffee experience Med spa experience Law enforcement Kitchen display systems (KDS) Pharmacy technician experience Bakery Food allergen awareness Latte art Restaurant experience Food & beverage industry Driving Floor buffing Transcription Wine pairing Takeout food packing Processing cash transactions Client services Trigger point therapy Greeting customers Buffet experience Visual merchandising Fine dining experience Restaurant table management systems Beverage refills Planograms Juicers Animal care Elementary school teaching Public speaking Pizza experience Frying Detailing Credit card payment processing Mopping Table cleanliness maintenance Deli counter experience Retail store experience Proper food storage Deep tissue massage Customer inquiry handling Quick service & fast food restaurant Maintaining an organized workspace Pediatric first aid Sweeping Power tools Staff scheduling Records management Wireless sales Safety standards in production Sales transaction processing Order taking Professionalism Product demos Ceridian Upselling Data analysis skills Cash handling Café Typing Animal handling IT Computer operation Shelf stocking Project management Asian cuisine Mobile devices Load & unload PCA Attention to detail Landscaping Food and beverage industry expertise Pre- cooking preparation Office experience Weekend in-home care Customer retention Jewelry sales Safety regulations Dietary aide experience Cake decorating Craft beer experience Complaint handling Property maintenance Organizational skills Food safety Simple food item preparation Active listening Time management Meat cookery POS systems Food processors Pilates Cash register operations Dementia care Electronics sales Basic knife skills Sanitizing surfaces Food allergen management Fast food restaurant experience Menu Planning Teamwork Marketing Dog handling OR experience Toddler care Personal assistant experience Google Suite Safe work practices Gatsby Beverage service Financial transaction processing Food production Inside sales Team development Construction Order fulfillment Outdoor work Sanitation Bartending Working with high schoolers Wine knowledge Purchasing Custodial experience Hotel experience Microsoft Word Refund processing Food safety management Residential cleaning Languages

Multilingual

Spanish

English

Vietnamese

Bilingual

Military Service

Sergeant Airfoce Iraq

April 2010 to 2013

Description

Stationed in Balad Iraq

Supervise five men and women during dangerous patrols. Five medals including purple heart.

Certifications and Licenses

TIPS

Driver's License

Registered Dietitian

ServSafe Food Handler Certification

AED Certification

ServSafe Alcohol Certification

ServSafe Food Manager Certification

ServSafe Allergens Certification

Food Safety Manager Certification

Massage Therapy License

CNA

Teaching Certification

RN License

BLS Certification

Top Secret Clearance

CPR Certification

First Aid Certification

Food Handler Certification

ServSafe

Guard Card

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