Remote Community Resource Navigator and Dispatcher

ROBIN Fullbeck

Sebring, FL *****

*************@*****.***

+1(513) -546-6276

Authorized to work in the US for any employer

Work Experience

Community Resource Navigator

Neighborhood Allies-Remote

July 2024 to Present

• Responsible for answering phone 24/6.

• Directing callers to local resources to assist with their needs.

• Determine if the caller could use our services by answering a few questions.

• Provide administrative assistance to caseworkers in the field.

• Run reports, monitor invoices and attend conference calls. Dispatch Supervisor/ Customer Service

Caruso Logistics-Cincinnati, OH

September 2022 to October 2023

• Managed a fleet of 25 drivers.

• Ensured that DOT regulations were followed.

• Established relationships with vendors and customers to understand service requirements.

• Recruited drivers and dispatchers for open positions within the transportation department.

• Trained, coached and provided feedback on performance KPI’s. Customer Service Dispatch Manager

Priority Dispatch, Inc-Cincinnati, OH

April 2007 to August 2022

• Managed a team of Customer Service Associates.

• Created a team of dispatchers to lead driver contractors in delivering time critical medication to nursing facilities

• Recruited Drivers, Dispatchers, and Customer Service Associates.

• Trained, coached and mentored Associates.

• Negotiated Contracts with Contractors and vendors. Team Lead

Family Christian Book Store-Cincinnati, OH

April 2004 to February 2007

• Interviewed, hired, and trained sales associates.

• Maintained proper associate coverage for all shifts based upon prior sales analysis.

• Ensured that sale sets were accurate, maintained, and timely.

• Responsible for opening and close store, setting security alarms, and operational procedures.

• Ensured that staff was aware of daily sales goals and brainstormed ideas on how to meet them.

• Provided customer service and assisted cashiers. Education

High school diploma

Campbell County High School-Alexandria, KY

Skills

• Time management

• Mentoring

• Logistics

• Computer skills

• Supervisory

• Management

• Phone etiquette (10+ years)

• Leadership

• Negotiation

• 10+ years

• Microsoft Office

• Team Management

• Communication skills

• Customer service

• Analysis skills

• 10+ years Recruiting

• Interviewing

• 10+ years Transportation

• 10+ years Customer Service

• Organizational skills

• B2B sales

• 6 years Call Center

• Human Resources

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