Experienced Paralegal & Case Manager
Resume:
CALETA CARR
Decatur, Georgia *0034
*************@*****.***
Objective: Customer service driven Paralegal, Case Manager and Executive Assistant with over 25 years of experience seeking leverage proven skills in
the Aviation and/or Legal field to contribute to the success and efficiency of my next assignment.
July 2024-PRESENT Harvey Watt & Co. Claim’s Assistant
Intake of airline pilot’s initial claim information regarding their Long-Term Disability and Loss of License
First point of contact for airline pilots seeking assistance with claims and direction of process
Responsible for all incoming documents for claims and ensuring claim is complete for claim’s consultants
Provide exceptional customer service to airline pilots that are facing difficult situations due to illness
Medical record summary of pilot’s illness/injury
Provide FAA data information where needed for claim consultant
Responsible for knowledge regarding FAA changes on medical prescriptions
November 2021-April 2024 Farah & Farah WC Case Manager
Responsible for calendaring attorney client phone conferences
Responsible for calendaring mediations and depositions
Responsible for client inquiries on workers’ comp cases and settlements
Responsible for informing clients of medical appointments
Responsible for updating client status of case
Responsible for case intake on worker’s comp cases
Point of contact for attorney calendaring with outside law firms
Responsible for ordering supplies for office
Responsible for greeting visitors, FEDEX, UPS
Responsible for processing daily mail (receiving/outgoing)
Responsible for client relations daily in very frustrating, desperate situations
Responsible to file all documents associated with workers compensation case with the State of Georgia
Responsible for negotiating claims for appointed cases by Attorney
Responsible for preparing Initial Demands
Responsible for scheduling Doctor/attorney conferences in cases
Responsible for coordinating medical appointments with opposing counsel, case managers and adjusters
Responsible for Discovery and deadlines in cases
Responsible for maintaining heavy client communication with empathy and professionalism
April 2021-November 2021 Tower Legal Services/UPS Legal Billing Specialist Atlanta, Georgia
Responsible for domestic and international billing of law firms and vendors
Responsible for onboarding new law firms and vendors
Responsible for leading Zoom calls with vendors regarding billing concerns and matters
Maintain communication with management regarding status of invoice and vendor relations
January 2020-July 2020
COVID IMPACT: Legal Secretary, Callahan & Fusco, LLC, Decatur, Georgia
Renamed incoming and outgoing correspondences
Assisted with incoming phone calls for five firm locations
Assisted attorneys with correspondence to medical facilities and police authorities
Created mail demand and settlement letters
Facilitated travel arrangements for counsel
Gathered medical authorizations, files and transcriptions
Input billing invoices and time management entries
Facilitated mail operations for firm
Negotiate settlement offer and agreements
Prepare Demand letters
Scanned and bated medical files
2000-2019 Paralegal, Georgia Association of Educators Tucker, Georgia
Legal Administrator for the Georgia Association of Educators’ General Counsel
Administrative assistant to President, Executive Director and confidential managers
Ensured superb customer service to educators throughout the state of Georgia
Performed paralegal/secretarial and administrative support duties to the Director of Legal Services, including administrative, billing, case maintenance systems, attorneys' travel, telephone contact with members and ordering office supplies
Drafted correspondence and meeting minutes
Researched case law in preparation of pleadings
Handled required filing, telephone and written correspondence for legal services administration
Handled ULSP case intake and filing, opening, maintaining and closing cases on the NEA DuShane systems
Maintained and organized ULSP case files, including client intakes and correspondence.
Acted as GAE staff liaison to NEA for the Unified Legal Services Program.
Responsible for maintaining in-house and network attorney billable hours and cost reimbursements; DLMS system documentation
Assisted Director of Legal Services in preparation for the NEA Audit of GAE Legal Services
Maintained lists for network and referral attorneys
Provided administrative support to the organization’s committees such as; Compliance & Review Board, Constitution & Bylaws Committee and Resolutions Committee
Reconciled and ensured accuracy of GAE network attorney bills
Ensured bills are processed for timely payment
Assisted the Executive Offices’ Executive Assistant with Spring RAs and other duties
Maintained confidentiality of member cases, GAE/GSO issues, personnel issues and financial matters
Assisted in finance with confidential documents
Assisted Director with updating and maintaining legal services website
Assisted GAE with membership promotion and retention
Prepared GAE insurance programs documentation, filing and reimbursement, including EEL and APL programs as directed by the Director of Legal Services
Assisted Legal Services Division in preparing reports illustrating pertinent case trends and budgetary expenditures for presentation to GAE Board of Directors
Arranged travel accommodation for executive managers and committee members of the association
Receptionist assistance when needed
Performed other duties as assigned by the Executive Director or designee
Certifications: Center for Legal Studies; Atlanta Technical College Paralegal Program
Technical: Microsoft Applications, LexisNexis, CaseMap, DuShane, ADETelematics Passport, Oracle, SupplyLine, MyCase Management
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