Operations, Scrum Master and Agile Coach

Jude Anoma

Dallas, TX ****.*****@*****.*** 443-***-**** www.linkedin.com/in/jude-a-9407622a/

Delivery Management – Project Management/Operations – Scrum and Agility – Workforce Supervision

Leadership Development Multi-Project Management Change Management Strategic Planning

Effective in delivering cost savings, developing leaders, driving efficiencies, championing large-scale projects, promoting innovation, revamping internal processes, leading transformation initiatives, designing agile software solutions, and enforcing Software QA.

Delivery Manager and Senior Scrum Master heading the complete lifecycle of large and intricate applications across multiple releases. Success in leading SAFe ceremonies and stakeholder engagements to mitigate risk and ensure seamless project execution.

Expertise in managing technology projects, including creating road maps, defining key performance indicators (KPIs), conducting integration feasibility assessments, controlling technology budgets, monitoring expenditures, and optimizing resource allocation.

Adroit at designing and maintaining technology solutions and ensuring their scalability, security, and functionality. Excel in optimizing user experience, designing architectures, delivering business analytics, and conducting (UAT) User Acceptance Testing.

Experience promoting process innovation, change initiatives, and Scrum methodologies, ensuring maximum project quality, driving efficiencies, automating internal processes, boosting team productivity, and accelerating software development efforts.

areas of expertise

Strategic Business and IT Planning

Agile Maturity Assessments

Collaborative Partnerships Development

Agile and Scrum Framework Execution

Solution Road Mapping

Agile and Scrum Methodology

Strategic Portfolio Management

Agile Maturity Assessments

Scrum Roadmap Planning Ceremonies

Project Scheduling and Testing

Business Process Mapping

Software & System Integration

Software Quality Assurance and Control

Value Delivery and ROI Optimization

Technology Strategy Development

Agile Project Management and Leadership

Stakeholder Collaboration and Engagement

KPIs Development and Deployment

professional experience

Excelsior Management Consulting, Inc Columbia, MD, USA 2023 – Present

Senior Operations Manager/Senior Agile Manager/Senior Scrum Master

As a seasoned Operations Manager, Agile leader and Scrum Master, I drove excellence by integrating measurable KPIs and conducting maturity assessments, standardizing Agile practices across release trains, facilitating collaboration and removing roadblocks through Scrum of Scrum sessions and dashboards, mentoring Agile coaches and managers and achieving a 93% increase in team velocity, demonstrating Agile's impact on business success and setting a new standard for excellence.

In Driving Business Excellence, I spearheaded efforts to integrate and reinforce measurable Key Performance Indicators (KPIs) that aligned with program and product-level benchmarks. Through Agile maturity assessments, I identified opportunities for growth and enhancement, ensuring continuous improvement within programs and teams.

By Standardizing Agile Practices, I established a uniform cadence across multiple Agile Release Trains, implementing consistent Agile ceremonies and events that fostered collaboration and efficiency. By developing and maintaining team and program dashboards, I provided clear visibility into key success metrics and progress.

By Facilitating Collaboration through Scrum of Scrums sessions, I enabled teams to identify interdependencies, assess risks, and remove roadblocks, ensuring seamless program execution. I also mentored Agile coaches and managers, empowering them to drive Agile adoption across operational departments.

In Championing Agile Adoption, I played a pivotal role in Agile Release Train activities, contributing to release management planning and representing Scrum teams. By collaborating with Product, Business, and Engineering teams, I helped cultivate and manage Product Backlogs, ensuring alignment and effective prioritization.

Through Effectively Delivering Results, I leveraged Agile Scrum practices and achieved a 93% increase in team velocity, demonstrating the power of Agile methodologies in driving business outcomes. Through my efforts, I championed the integration of Scrum and Scaled Agile frameworks into the corporate environment, setting a new standard for Agile excellence.

Ministère du Travail, de l’Emploi et de la Solidarité sociale Québec City, Canada 2020 – 2023

Senior Agile Delivery Manager/Senior Scrum Master

Corroborate measurable, tangible Key Performance Indicators specific to the Program and broader product-level benchmarks. Conduct Agile maturity assessments to identify opportunities for expansion and ongoing enhancement within the programs and teams. Institute a uniform cadence across various Agile Release trains by effectively ensuring the consistent implementation of Agile ceremonies and events.

Collaborated with external vendors to establish environments, foster connections between interfaces, conduct integration feasibility assessments with the platform, design data flow strategies, define infrastructure needs, and schedule project completion.

Orchestrated various SAFe ceremonies, including mid-release planning, a vote of confidence, inspect and adapt, sprint planning, daily scrum, client system demos, and sprint retrospective sessions, driving project success and team cohesion.

Engaged in the scrum of scrum sessions to critically review challenges and obstacles, strategize resolutions, priority adjustments, risk management factors, and effectively plan and supervise projects, delegate operations, and support various projects.

Played a pivotal role in driving cultural transformation as an Agile Champion, closely coordinating with fellow Coaches and Release Train Engineers (RTEs) to create strategies and methodologies to expedite and advance organizational evolution.

Established well-designed processes for generating and providing organizational training materials, training workshops, Agile FAQs, and success stories that enhanced knowledge dissemination, increasing training program engagement.

Trained, coached, and instructed Scrum Masters, teams, and RTEs by expertly fostering self-organizing with robust accountability, unwavering transparency, and adept decision-making; drove tangible advancements in project outcomes and team dynamics.

Formulated quantifiable program Key Performance Indicators (KPIs) congruent with enterprise-level metrics, delivering comprehensive reports at both program and Line of Business (LOB) levels to present team accomplishments as per benchmarks.

Telesoft Technologies LLC Dubai, United Arab Emirates 2017 – 2020

Senior Agile Delivery Manager/Senior Scrum Master/Senior Agile Coach

Developed and sustained team and program dashboards to present essential key success metrics and showcase teams' continuous progress. Orchestrated pertinent Scrum of Scrums sessions across agile teams to foster clear interdependencies, conduct thorough risk assessments, and eradicate roadblocks across the Program. Mentored numerous Agile coaches and managers for various operational departments.

Implemented a robust governance framework to oversee expansive scopes encompassing multiple releases and necessitating the collaboration of multiple teams, boosting cross-team communication efficiency and improving project delivery predictability.

Established estimation methodologies, including planning poker, expert judgment, T-shirt size/ballpark estimation at EPIC and feature level, detailed bottom-up estimation at the story level, and relative/analog valuation, improving overall execution efficiency.

Achieved a notable 25% reduction in cycle time by leveraging Kanban methodology that enhanced efficiency in service delivery and yielded improved overall operational efficiency; provided expert guidance to teams on the intricacies of the Agile framework.

Served as an Agile coach for diverse product lines, consistently attaining an average of 10% under budget. Led as a project manager for products, recognizing and driving essential process modifications to boost the development pace and eliminate key obstacles.

Designed and executed training sessions aimed at equipping teams and program-level roles with the knowledge, practical implementation skills, and active engagement required to embrace an agile mindset effectively, enhancing overall project outcomes.

Mentored and coached Agile teams and program-level roles across different maturity levels, including DevOps, Scrum, and Kanban teams; ensured the adoption of agile best practices and facilitated a culture of continuous improvement within these teams.

Led, mentored, and guided cross-functional teams to ensure operational excellence and effective technology project management; conducted regular Agile ceremonies, including stand-ups, sprint planning, reviews, and retrospectives to ensure alignment.

Face of Humanity Toronto, Ontario, Canada 2014 – 2017

Senior Scrum Master/Senior Agile Coach

Championed the integration of Scrum and Scaled Agile methodologies into the corporate environment. Played a pivotal role in Agile Release Train activities, contributing to release management planning and representing Scrum teams. Collaborated closely with Product, Business, and Engineering teams to cultivate and manage Product Backlogs. Leveraged Agile Scrum practices to achieve a 63% increase in team velocity.

Led the implementation of meticulous due diligence, feasibility studies, and transition plans to bolster collaboration between development, implementation teams, and project management processes that successfully ensured more efficient project execution.

Spearheaded the establishment of release management procedures and process enhancements, such as agile methodologies (Scrum) to elevate productivity; collaborated closely with customer teams to identify pain points and implemented daily issue status dashboards.

Instituted a comprehensive strategy to manage long-standing performance issues, coordinating efforts among diverse stakeholders, including customer, performance excellence, development, and QA teams, while orchestrating simulations across various scenarios.

Integrated a third-party tool with existing systems successfully to address persistent challenges; navigated complex discussions and negotiations with third-party representatives and customers, arriving at the best-fit solution after evaluating multiple alternative options.

Pioneered a follow-the-sun approach, orchestrating collaboration among geographically dispersed teams to ensure 24/7 application availability for clients worldwide; enhanced customer satisfaction and minimized downtime for improved global service delivery.

Implemented initiatives to optimize go-live and post-production support, including concise analysis for end users and resolution of recurring issues, improving runbooks with failure symptoms and recovery scripts, and contributing to clients in user acceptance testing.

Canadian Institute for Health Information Ottawa, ON, Canada 2010 – 2014

Senior Program Coordinator

Conducted reviews, closely monitored, and systematically updated the approvals process for Statement of Work (SOW), ensuring accuracy and adherence to established standards. Delivered precise guidance and direction to project teams while adeptly overseeing communication to engage all project stakeholders. Conducted meetings with functional teams to ensure consistency and alignment with strategic goals.

Orchestrated consistent review meetings with Project Leads, leading to streamlined process control and adherence to project timelines; contributed to enhanced project efficiency, timely delivery of objectives, and overall project success consistently.

Performed User Acceptance Testing (UAT) and headed Quality Assurance, ensuring the flawless functionality of systems; analyzed functional specifications and data for seamlessly translating complex data into comprehensive business requirements.

Conducted targeted sessions with functional teams, expertly maintaining alignment with project timelines and promptly addressing any deviations from the established course, improving project timeline adherence, minimizing disruption, and increasing success.

Pioneered the initiation and advancement of change requests, adeptly navigating the complexities of the approval process, while consistently maintaining a strategic perspective on project outcomes; minimized disruptions and optimized project deliverables.

Shared comprehensive weekly status updates with Project Sponsor, presenting a consolidated program dashboard, progress report, issue log, and detailed risk and mitigation plan that significantly improved project visibility and strengthened project oversight.

Oversaw project financials, precisely managing budgetary matters, strategically allocating vendor resources, and ensuring seamless invoice reconciliation, optimal resource utilization, and accurate financial reporting throughout the project lifecycle.

additional experience

Customer Marketing Accounts Project Manager, MBNA Bank Canada, Ottawa, Ontario, Canada

Project Manager/Senior Consultant, HP3, Inc., Bethlehem, Pennsylvania, USA

Senior Oracle Database Administrator/Project Manager, USInternetworking Inc., Annapolis, Maryland, USA

Senior Oracle Database Administrator/Project Lead, MCI Data Center, Rockville, Maryland, USA

education

LLM/PGD Program (Business/Commercial Law), University of Derby, Derby, England

MA (International and Regional Development, Université du Québec en Outaouais, Gatineau, Québec, Canada

Master Certificate (Information Systems – Data Management), Johns Hopkins University, Columbia, Maryland, USA

Maîtrise en Droit (Masters in Law), University of Yaoundé, Cameroon

Bachelor’s Degree in Law, University of Yaoundé, Cameroon

professional training

ISO Quality Management Audit, Emirates Foundation Group, Dubai, United Arab Emirates

Scaled Agile Training, SAFe (SA, SP, SSM, SASM)

Scrum Principles, Scrum Foundation Institute, Baltimore, MD, USA

Risk Management for Managers, Canadian Institute for Health Information, Ottawa, Canada

Entrepreneurial Strategic Management, Emirates Foundation Group, Dubai, United Arab Emirates

Business Innovation & Best Practices, Emirates Foundation Group, Dubai, United Arab Emirates

MS Project Management & Risk Management, Canadian Institute for Health Information, Ottawa, Canada

Interaction Management & Principles of Supervision, University of Ottawa HR Training Services, Ottawa, Canada

Training the Trainer, University of Ottawa HR Training Services, Ottawa, Canada

Principles of Change Management, IBM Change Management Training Services, Ottawa, Canada

Data Privacy, Canadian Institute for Health Information, Ottawa, Canada

Quality Control/Quality Assurance, Canadian Institute for Health Information, Ottawa, Canada

Oracle Database Administration Master Certificate, MCE Computer Institute, Herndon, Virginia, USA

licenses/certifications/ASSOCIATIONS

PMP (Project Management Professional), PMI

PMI-ACP (PMI Agile Certified Professional), PMI, Simplilearn

SSM….SAFe 6 (Certified SAFe 6 Scrum Master), Scaled Agile, Inc

Lean Management, Simplilearn

Six Sigma, Simplilearn

PSM (Professional Scrum Master), Scrum.org

CCS (Certified Coding Specialist), AHIMA

CBCS (Certified Billing and Coding Specialist), NHA

DBA (Oracle Database Administration Certification)

CWSA (Certified Workplace Safety Administrator)

AAPC (American Association of Professional Coders)

technical proficiencies

Waterfall and Agile Framework PMP Workshops Seminars PSM Scrum Kanban Scrumban XP SAFe DevOps JIRA Confluence TFS MS Office Suite (All) Adobe SharePoint PowerPoint WebEx SDM 360 Oracle Database Administration Master Certificate Data Management MS SQL Server Certified Coding Specialist ISO Quality Audit

Contact this candidate