Client Relationship & Front Desk Specialist
Resume:
Alexis Fenech
Client Relationship Representative
Contact
Grand Rapids, MI, 49505
******.*.******@*****.***
Objective
Professional and detail-oriented client service specialist with experience in banking and hospitality. Strong background in front-desk operations, phone communication, scheduling, and administrative support. Recognized for creating welcoming first impressions, managing high-volume interactions, and maintaining organized and efficient office environments. Seeking a receptionist or front office role to support daily operations and deliver exceptional client experiences.
Education
Forest Hills Eastern High School
Ada, MI
High School Diploma
Key Skills
Client Communication
Appointment Scheduling
Administrative Support
Confidential Information Management
Cash Handling
Problem-solving
Client Resolution
Organization & Multitasking
Front Desk & Reception Support
Experience
OCTOBER 2024 - PRESENT
Client Relationship Representative First Merchants Bank
NOVEMBER 2023 – OCTOBER 2024
Regional Relationship Banker Union Bank
JUNE 2022 – NOVEMBER 2023
Customer Service Representative Macatawa Bank
MARCH 2019 – OCTOBER 2020
Teller II North Georgia Credit Union
OCTOBER 2018 – MARCH 2019
Teller I Lake Michigan Credit Union
I have built strong experience in customer service, front desk operations, and financial administration while serving as a primary point of contact for clients. I managed high volume client interactions in person and by phone, assisted with account maintenance and documentation, processed transactions, and maintained accurate records while following strict compliance and confidentiality standards. I also supported daily branch operations by coordinating appointments, answering inquiries, resolving issues, and creating a welcoming, professional experience for customers.
Certifications
NMLS Licensed
Notary Public
References
Luis Quinones 616-***-****
Manager at First Merchants Bank
Hope Shay 217-***-****
Manager at Macatawa Bank
Contact this candidate