Maintenance Engineer & Tier 1 Support
Resume:
Jonathan Via
Toccoa, GA *****
Objective:
I am seeking work in a diverse, fast-paced environment, gaining hands on and production experience. I have been commended for my ability to learn quickly and communicate effectively.
Work Experience:
Unicoi State Park and Lodge
Helen, GA
February 2026 – July 2026
Maintenance Engineer
Maintained all structural parts of the park, including the Lodge, all cabins, and all other structures, pavilions, shelters, etc.
Maintained individual Packaged Terminal Air Conditioner (PTAC) units for rooms; would swap out non-working units, and troubleshoot and fix units that were not heating or cooling properly
Performed electrical work when necessary, including replacing or installing outlets, switches, bathroom exhaust fans, ceiling fans, lighting fixtures, etc.
Plumbing work, including fixing leaking pipes, replacing faucets or repairing faucet valves, re-seating toilets and replacing or repairing broken parts.
Assembled any furniture, cabinets, chairs, tables, etc. ordered for the lodge or cabins and installed them wherever needed.
Communicated with Housekeeping and Front Desk to ensure quality lodging for guests and visitors
Tools used: Drills, saws, wrenches, pallet jack, Park-owned pickup truck, pressure washers, blowers.
Five Star Call Centers
Souix Falls, SD
May 2023 - February 2024
GridPoint : Tier 1 Customer Support Representative
Answered calls on an automated system and worked with callers to resolve service and technical issues related to EMS equipment and peripheral devices.
Provided remote overrides for HVAC and lighting systems per management request at restaurants, pharmacies, retail stores, etc.
Took calls for HVAC technicians and would go through troubleshooting steps to restore communication with EMS equipment connected to rooftop A/C units, including but not limited to wiring and programming issues.
Also took calls from low voltage lighting technicians to troubleshoot lighting control issues.
Ordered replacement parts and requested technician dispatches for faulty equipment after troubleshooting with customers.
In between calls, would work on cases that were sent in via a service channel, that would vary form updating lighting and A/C schedules to contacting sites to troubleshoot equipment when requests were submitted related to issues with deivces.
Set up callbacks from Tier 2 representatives when necesssary.
Windstream Communications
Baldwin, Ga
November 2021 - March 2023
NextGen Account Specialist:
Answered calls on an automated system and worked to resolve service issues with customers.
Scheduled appointments for installations and trouble tickets with customer.
Communicated and worked with other departments within the company to ensure we provided the best service and experience for the customer.
Skylake POA, LLC.
Sautee Nacoochee, GA
March 2021 - September 2021
Maintenance:
Use of large equipment for various tasks, like removing fallen trees from roads, hauling off debris in a dump truck, digging out trenches for roadside ditches, installing culverts under roads and driveways, or anything else we were asked to do.
Large equipment used: Caterpillar with front end loader and backhoe, tractor with bucket attachment, bush hog, scraper blade, and turbine, truck mounted snow plow, truck mounted salt spreader, ditch witch, zero-turn lawn mower
Smaller equipment used: Blowers, weed eaters, chainsaw, hedge trimmer, sickle bar, pole saw, gas powered chop saw.
Pool Operation, which includes daily chemical checks and maintenance, cleaning, and checks every 4 hours.
Light electrical work, such as installing new outlets and light fixtures, installing outdoor lighting, running electrical conduit for electronic gate
Maintaining community water facilities, which includes, checking water levels, Maintaining safe levels of Chlorine, Iron, and phosphates and adjusting accordingly.
Certified Pool Operator.
Nifco KTW, Inc.
Eastonollee, Ga
November2020 - February 2021
Forklift Operator:
Loaded and unloaded trucks as they arrived in a timely manner in order to maintain an adequate amiount of space on the loading dock
Transported materials for production departments as needed
Helped with inventory control by participating in quartely full inventories, as well as practicing FIFO (first in, first out)
Maintained a clean working environment by performing light housekeeping as needed
Start and End of Shift forklift checks
Forklift Operation
Dewtex Inc.
Eastonollee, Ga
October 2018 - November 2020
Shift Supervisor: 2019-2020
Communicate with previous shift supervisor to get updates and information on events from shift that may carry over, also to find out what has been done to address any of their pertinent issues with machines or operators
Assess order log and warehouse inventory to ensure the rights products are being made and to coordinate with maintenance crew and technicians ro prepare or any changeovers
Ensure that all machine operators and technicians have completed their shift checks, as well as hourly checks throughout shift
Fill out time cards and attendance records
Quarterly employee assessments to coordinate with employees and talk about strengths or weaknesses in their work, as well as to hear any feedback to create a more comfortable workspace and shift.
Weekly managerial meetings to talk about production and improvements with other shift leaders
Ensure that all employees are wearing appropriate PPE at all times, and practicing good safety habbits.
Ensure that all employees understand and follow 5S practices.
Machine Operator: 2018-2019
Start of shift checks on machine at beginning of each day.
15-minute, hour, 3-hour, and 6-hour checks during the shift.
Finding the cause of and repairing warp and weft line breaks.
Minor maintenance and cleaning of machine and machine parts.
Assisting with techs on change overs and minor repairs.
Assisting creeler and other operators with weft and warp recreels.
I was also training with Kenny Peeples to assist him and cover as Team Lead in the event of his absence.
Computer skills, including Outlook, Excel, Microsoft Windows, and MERTEX.
Forklift Certified.
Sage Automotive Interiors
Eastonollee, Ga
Arpil 2018 - October 2018
Tube and Transfer:
Doffed out full, finished packs of yarn from machines and loaded and arranged them on pin trucks.
Filled tube hoppers with new, clean, empty tubes.
Coordinating with route runners to get new materials as well as dilver full pin trucks to the warehouse staging area.
After being certified in this position, I also worked with and trained new hires.
Creeler:
Unloaded empty bobbins of string from creels on machines.
Reloaded pins with new bobbins and turened and dressed them to preapre for the machine operator to tie them over.
Forklift cerified.
Platform lift truck certified.
Creel assist certified.
Magnolia Window And Door
Baldwin, Ga
March 2014 – April 2018
Door Shop Lead:
Built doors with one helper.
Reading and understanding order schedules.
Coordinating with other department heads to get materials needed for production.
Ordered material from outside sources, such as wood, brick mold, etc.
Forklift Operation.
Quarterly and year-end physical inventory.
Lanier Cold Storage
Gainesville, GA
May 2012 – February 2014
Lead Checker:
Worked with a team of stackers, and told them how many boxes of product to stack on a pallet, in what kind of pattern, etc.
Filled out and filed paperwork for incoming and outgoing trucks.
Filled out USDA export paperwork for containers leaving the country.
Located products in the computer system, then made sure they corresponded with their physical location inside the freezer.
Light cleaning and maintenance.
Forklift Operation.
Mount Vernon Mills
Alto, GA
June 2005 – May 2012
Carding Supervisor:
Operated 12 carding machines over a 12-hour shift.
Unloading full containers of cotton from machines, and replacing them with new empty ones.
Light Maintenance
Light cleaning at the beginning and end of each shift.
Forklift operation
Certifications:
CPR certified, Certified Pool Operator,
Activities:
During high school I was an active member in the FFA, FBLA and Drama clubs. I participated as a volunteer with many after school programs and projects such as School theatre assistance, Pageants and other events held at the school. I was also on the baseball and cross country teams.
Education:
Palm Beach Gardens High School
Palm Beach Gardens, FL
Standard Curriculum
References:
Mr Kenny Peeples – 706-***-****
Relationship: Supervisor, Dewtex, Inc.
Mr. John Martin – 762-***-****
Relationship: Supervisor, Dewtex, Inc.
Mr. Randy Seabolt – 706-***-****
Relationship: Previous Supervisor, Magnolia Window and Door
Ms. Kimberly Garrett – 706-***-****
Relationship: Personal
Contact this candidate