IT Support Technician, Technical Trainer

Austen Crawford

713-***-**** **********@*****.*** linkedin.com/in/austencrawford Houston, TX Technical Skills

Systems and Hardware: workstation assembly and deployment, component diagnostics and replacement (RAM, storage, CPU), BIOS configuration, Windows, macOS, Linux

Networking: structured cabling (CAT-6 termination and testing), network traffic monitoring, router and firewall configuration, TCP/IP fundamentals, basic AD/DHCP/DNS

Security: Windows Event Viewer log analysis, network access auditing, MFA enrollment, basic incident response, credential management, indicator triage

Operations and Support: tier-2 ticketing (Zendesk, Zoho Desk), asset and inventory management, quality assurance, ticket-driven user support, end-user training, technical documentation, runbook execution Languages: Python, SQL, C++, Java

Tools and Software: Omni CMS, MS Office Suite, Visual Studio, Jupyter Notebook, MS Access, ArcGIS Experience

WSB Engineering Houston, TX

Gas Meter Atmospheric Corrosion Inspector, Centerpoint Energy Contractor Nov 2025 - Apr 2026

• Conducted on-site inspections of commercial and residential gas metering equipment, identifying maintenance needs and verifying operational status across utility infrastructure.

• Documented field findings, maintenance requirements, and regulatory compliance reports to support Centerpoint Energy operations.

Genesys Works Houston, TX

Technical Trainer Jun 2024 - Sep 2025

• Trained multiple cohorts of 30 young professionals on MS Office Suite (Excel, PowerPoint, Outlook), computer literacy, accounting fundamentals, and professional skills, preparing them for paid internships with corporate partners across Greater Houston.

• Delivered hands-on assessments, practical exercises, and one-on-one career coaching as the primary point of contact for trainees throughout the program.

University of Houston Houston, TX

Computer Lab Technician Jun 2019 - Sep 2023

• Led a quality assurance team migrating 4,000 university web pages through Omni CMS, including content review, link verification, and rollback documentation.

• Provided tier-2 technical support for university computer labs, troubleshooting hardware, BIOS, and software issues for students, faculty, and staff.

• Deployed and configured workstations for incoming faculty with OS installation, peripheral setup, and software provisioning, and refurbished decommissioned units by salvaging RAM, storage drives, and CPUs to extend hardware lifecycle.

• Maintained inventory control of 40 university laptops. Certifications

CompTIA A+

CompTIA Security+ (in progress)

Education

University of Houston Downtown Houston, TX

Bachelor of Science in Computer Science May 2023

• Relevant coursework: Cybersecurity, Cryptography, Artificial Intelligence, Robotics, Internet of Things. Projects

Network Security Hardening

• Investigated an account compromise via Windows Event Viewer log analysis, then hardened the home network with IP allowlisting, connected-device auditing, and traffic monitoring to close the attack vector.

• Led non-technical family members through MFA enrollment, password rotation, and Google account security reviews, turning a one-time incident into ongoing security practice across the household. CAT-6 Patch Cable Fabrication

• Fabricated and tested CAT-6 ethernet patch cables using industry-standard crimping tools, punchdown techniques, and continuity testers.

Museum Guide Robot

• Designed and built a museum guide robot on a breadboard prototype, integrating proximity sensors with embedded control logic to detect nearby art exhibits and trigger pre-recorded informational audio for each piece.

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