Vegan Catering & Client Support Leader

Heather Higgins

Pensacola, FL *****

******************@*****.*** 850-***-****

Professional Summary

Results-driven and compassionate professional with over 15 years of experience in customer service, retail management, culinary operations, and behavioral health. Adept at leading teams, building relationships, and executing business and marketing strategies. Passionate about entrepreneurship, community healing, and empowering others through service and support.

Core Competencies

Team Leadership & Staff Training

Customer Experience Optimization

Culinary Management & Catering

Business Development & Entrepreneurship

Client Monitoring & Behavioral Support

Social Media & Grassroots Marketing

Sales Strategy & Product Promotion

Legal & Administrative Support

Inventory, Payroll & Scheduling

Professional Experience

Client Monitor

Non Secure Programs – Pensacola, FL

March 2024 – February 2025

Provided oversight and support for clients in a residential substance abuse treatment facility.

Monitored client behavior, maintained accurate documentation, and ensured a safe and supportive environment.

Collaborated with clinical staff to uphold program guidelines and encourage recovery efforts.

Owner / Head Chef

The Tatted Vegan – Pensacola, FL

March 2019 – Present

Founded and operate a vegan soul food catering and meal prep business. Manage weekly menu creation, food preparation, and event catering. Handle business marketing, customer engagement, and financial operations independently. Store Manager / Sales Manager

Metro by T-Mobile – Pensacola, FL

August 2016 – September 2019

Supervised store operations, managed inventory, and trained staff of five. Drove local marketing campaigns and consistently exceeded sales targets. Maintained strong customer relations and handled opening/closing procedures. Customer Service Representative

Honey Baked Ham – Pensacola, FL

May 2015 – August 2016

Assisted customers with orders, handled food prep and packaging, and maintained a clean service area.

Supported seasonal high-volume sales and contributed to a positive customer experience. Freelance Consultant

Pensacola, FL

October 2014 – January 2016

Offered small businesses marketing support, branding strategy, and administrative consultation.

Assisted with cold calling, proposal writing, and public outreach. Marketing Representative

Nelson and Associates – Pensacola, FL

May 2008 – January 2009

Promoted household cleaning appliances via live demonstrations and direct marketing. Developed persuasive sales pitches and followed up with leads. Marketing Director

Third Row Productions – Crestview, FL

January 2016 – January 2017

Oversaw client acquisition through cold calling, door-to-door canvassing, and online outreach.

Created and submitted proposals and maintained client databases. Entertainment Coordinator

Hotshot Management – Crestview, FL

July 2013 – May 2015

Coordinated entertainment events, artist bookings, and street team promotions. Managed data entry, promotional campaigns, and show logistics. Sales Manager in Training

Cricket Wireless – Pensacola, FL

January 2012 – October 2014

Trained in daily store management, employee supervision, and local marketing. Handled customer activations, inventory, sales, and bank deposits. Assistant Store Manager

Gyro Express & Convenience Store – Tampa, FL

March 2009 – November 2011

Managed scheduling, payroll, and customer service for a high-traffic convenience store. Ensured store cleanliness, inventory accuracy, and sales promotion execution. Sales Executive

Jos. A. Bank – Destin, FL

November 2007 – May 2008

Provided personalized retail service, met daily sales quotas, and supported merchandising. Education

B.A. – Legal Studies

Everest University, South Orlando 2015 – 2020

A.A. – Law

Kaplan University, Orlando, FL 2006 – 2008

Certifications

Food Handler Certification, valid through October 2024 Valid Driver’s License

Technical & Professional Skills

Microsoft Office Suite & Data Entry

Social Media Management

POS & Retail Systems

Cold Calling & Lead Generation

Legal Research & Document Drafting

Inventory & Supply Ordering

Event Coordination

Hospitality & Food Service

Crisis De-escalation Awareness (Informal)

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