Senior Human Resources Manager

Cleo Robinson, Senior Human Resources Manager

Chicago, 60643, 630-***-****

SUMMARY Results-driven Human Resources professional with over 7 years of experience in HR generalist and director roles. Proven ability to manage staffing, ensure hiring compliance, maintain employee records, and foster community partnerships. Expertise in union grievance hearings, safety training, and HR reporting. Adept at driving employee development and maintaining positive business relationships to support organizational goals. Eager to leverage extensive HR background to contribute to your team. WORK EXPERIENCE

Seasonal/Temporary Assignment

Westat, Inc. Research Company

11/2015 – 03/2025

Administered NAEP Testing – The Nation's Report Card Assessment. Conducted approximately six-week assessment testing across the U.S. and U.S. holdings to evaluate student progress.

Supported Westat, Inc., a national research company, through temporary/part-time assignments.

Help at Home, LLC

09/2024 – 02/2025 Chicago

Provided hospice and palliative care to individuals with disabilities. Executed essential daily living support, including meal preparation, housekeeping, and transportation to medical appointments. Delivered part-time services as requested by family members. Human Resource Generalist

McCormick Place-Navy Pier

06/2022 – 01/2024

Managed staffing to ensure adequate personnel for events scheduled throughout the year, meeting facility demands.

Ensured timely compliance with hiring processes.

Maintained updated employee files, reflecting accommodation needs, vacation accruals, and leaves of absence, while also informing Payroll of financial updates.

Cultivated community partnerships through participation in job fairs, outreach initiatives, and social media platforms.

Participated in weekly management meetings to strategize and stay informed of current business needs.

Contributed to union grievance hearings concerning disciplinary actions and contract disputes.

Human Resource Director

Total Facility Maintenance, Inc.

11/2015 – 11/2021

Orchestrated job fairs to support staffing for new accounts and replenish workforces across all existing accounts.

Delivered comprehensive safety and management training sessions. Represented the company in union hearings to litigate on its behalf. Managed employee medical records, insurance claims, and processed retirement documents.

Engaged with account management to maintain and enhance working relationships, thereby improving business relations. Provided cross-functional support to office personnel as needed for a six- employee office.

Traveled to other accounts across the United States to foster employee and business relationships.

Updated and maintained employee payroll and personnel files for accurate reporting to the EEOC and Labor Boards.

Day to Day Substitute

CPS

08/2013 – 08/2025 Chicago

Teacher

Herz Elementary School

11/2012 – 06/2013

Served as Literacy Coach for grades 1-4.

Facilitated 10 small group reading interventions utilizing LLI resources and Reading Street materials.

Collaborated in team meetings with impacted teachers to develop instructional strategies aimed at enhancing student growth. Integrated CORE learning standards into lesson plan development. District Manager

H&R Block Inc.

Chicago

Oversaw profitability, sales, customer service, and employee development for 18 locations within a multi-unit format.

Achieved increased tax returns, add-on services per transaction, transaction size, and high profitability levels through effective training, staffing, scheduling, and customer service practices.

Modeled exceptional customer service and promoted revenue growth in all interactions with associates and clients.

Emphasized courteous and knowledgeable assistance to every client and associate.

Ensured strict compliance and execution of company and IRS guidelines. Actively participated in the 'March Marketing Madness' program, requiring a deep understanding of district demographics.

Drove year-over-year growth in tax returns, sales, and new client acquisition for 18 locations.

Generated revenue through the promotion of add-on products, including EASY IRA, EASY SAVINGS, and Peace of Mind Insurance. Monitored budget trends, add-on product performance, and MasterCard/Emerald Card take rates across 18 locations. Motivated and coached district employees on client retention procedures. Coordinated weekly meetings with office managers to review performance, company updates, and new procedures.

Resolved escalated client service and IRS issues as needed, acting as a liaison to upper district management.

Managed a $10 million P&L and was responsible for financial reporting. Reviewed incoming promotional collateral for advertising, pricing, and marketing materials for 18 locations.

Ensured accurate and complete interior and exterior signage across all 18 locations.

Maintained company merchandising standards for 18 locations. Communicated with corporate headquarters to align with specific goals for increasing tax returns and sales.

Ensured compliance and execution of company-sponsored training programs, including SCORE, Serve and Sell, Learning Management System

(LMS), and the 7216 Program.

Recruited, interviewed, and selected potential office managers and tax professionals.

Collaborated with 18 office managers to create new hire training schedules using the Company Training Checklist.

Communicated office goals and expected job performance to 18 direct reports and 200 associates.

Provided coaching and sales experience to facilitate the development of job skills, knowledge, and judgment in new associates. Conducted yearly performance evaluations for office managers and associates, making recommendations for promotions and merit increases based on performance.

Established and supervised new basic income tax classes throughout the district to recruit potential employees.

EDUCATION

National Louis University

B.S., Bachelor of Science

Wheaton

GPA: 3.75

University of Phoenix

Master, Elementary Education

GPA: 3.64

MAEDT

Contact this candidate