Administrative Coordinator and Customer Support
Resume:
Lorraine Thompson
Frisco, TX 75036
lthomp57@yahoo,com
Objectives
To obtain a position with a company with numerous opportunities and room for advancement which will allow me to utilize my computer skills as well as my communication skills. Experience
August, 2022 – June, 2026 Door Coordinator
Overhead Door Lewisville, TX
Preformed day-to-day operations in the office
• Answered Phone Calls – average of 40 - 50 per day
• Answered e-mail from dealers, store associates, customers, co workers to coordinate and assist with installation of garage doors
• Updated spreadsheets on daily basis
• Prepared word documents
• Assisted Territorial Sales Managers to answer inquiries on building and delivering doors
• Preformed daily task of managing work orders to coordinate repairs of garage doors
• Assisted customers in ordering doors and updated them on regular basis with shipping information
• Assisting in deescalating irate customers and resolve customer issues May, 2021 – August, 2022 Bus Monitor
Carrollton ISD Carrollton, TX
• Assist with transporting special needs children
• Monitor Children on Bus
• Prepared attendance and other reports
February, 2012 –October, 2020 Instructional Assistant Forest Hill High School Jackson, MS
Assist Special Needs Teacher in the instruction and day to day care of Artistic and other special needs children.
• Report directly to Teacher.
• Teach children on a daily basis. Classroom is self contained. All areas of education are taught. Mathematics, English, Language Arts, Science, etc.
• Input information into computer. Proficient in Microsoft Word, Excel, PowerPoint as well as other in house computer programs.
• Test children to determine academic achievement.
• Responsible for entire classroom when Teacher is out of the classroom for meeting, training, etc.
May, 2006 – February, 2012 Sales Associate
J C Penny Vicksburg,
• Responsible for communicating with customers.
• Customer Service.
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• Assist with the sale of products and services.
May 1977– May 2009 Office Manager
ATT Jackson, MS
Accountable to provide risk appraisals on small group prospects, and renewals for various health products, which include initial proposals, modifications to existing accounts, special reports as required and to ensure the administration of corporate underwriting guidelines.
• Responsible for the day-to-day operations of the office.
• Supported Sales Representatives.
• Proficient in Microsoft Word, PowerPoint and other computer programs.
• Ordered supplies for office.
• Communicated with customers on a day-to-day basis. 2
• Reviewed all Medicare supplement applications to determine if they were eligible for supplement benefits
Skills
Classroom management
Proficient in Windows operating systems
Microsoft Document programs expertise
Mastery in general office skills: Data Entry, Typing, 10-key Calculator, Telephone, Fax/Copy Excellent Communication Skills
Education
Belhaven College 1995- 1996
• Completed Business Education coursework toward bachelors degree Hinds Community College 1975-1977
• Associate of Science Degree
Hinds County Agricultural High School 1972-1975
• Completed college preparatory coursework and earned high school diploma
• National Honor Society
• Gifted/Talented Class
• Who’s Who Among America’s High School Students
References
Available upon request.
2
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