Customer-Focused Pharmacy & Front-End Support
Resume:
Lindsay Hoskins
Crestwood, KY *****
*****************@*****.***
Professional Summary
Experienced professional with 15 years in customer service, pharmacy, and retail environments. Skilled in communication, data entry, cash handling, and patient advocacy. Currently pursuing a BS in Psychology. Seeking roles such as Receptionist, Patient Care Technician, or Customer Service Associate to leverage interpersonal and organizational strengths in a healthcare or client-focused setting. Authorized to work in the US for any employer
Work Experience
Fuel Attendant
Kroger-La Grange Rd, Louisville, KY
September 2025 to July 2026
Leaving long-lasting impressions that create repeat customers
Provide exceptional customer service to all patrons.
Know emergency protocol and proper cleaning and sanitation strategies
Maintain clean and well-stocked work station
Rigorous cleaning of pumps and trash bins
Change out trash cans daily
Sweep and stock the surrounding fuel area
Pharmacy Technician
Baptist Health-La Grange, KY
July 2025 to October 2025
* Filed claims by entering and processing medications.
* Adjudicated insurance claims to ensure timely and accurate processing.
* Managed medication refills and coordinated delivery preferences for patients.
* Served as a patient advocate, supporting individuals in their medical choices using company knowledge and resources.
* Communicated directly with pharmacists to coordinate care or escalate issues. Pharmacy Technician
Kroger-Louisville, KY
October 2024 to November 2024
* Prepared, dispensed, and labeled medications accurately.
* Handled necessary inventory tasks to maintain stock levels.
* Assisted the pharmacist with daily responsibilities and patient care. Front End Cashier
Kroger-Louisville, KY
July 2023 to November 2024
* Developed and strengthened customer relations through friendly service.
* Floated between different cashier positions based on store needs.
* Cleaned and sanitized work station regularly.
* Organized guest groceries into respective bags using proper bagging procedures. * Trained new hires in U-Scan and regular lane cashier positions. Guest Services Representative
Ramada Inn-Louisville, KY
March 2022 to July 2022
* Delivered exceptional customer service to all incoming guests.
* Maintained cleanliness of all common areas.
* Answered phone calls and set up reservations for guests.
* Set up a warm and welcoming breakfast buffet for all guests. Crew Trainer
McDonald’s-Louisville, KY
October 2007 to September 2020
* Expedited fast and accurate service to all customers.
* Assisted new employees with learning all aspects of the job.
* Maintained a sanitized, well-stocked work station during shifts.
* De-escalated issues with customers and coworkers as needed. Education
Psychology (Bachelor of Science)
Indiana University-East
August 2022 to Present
Psychology and General Studies (Associate's degree) Jefferson Community and Technical College
August 2014 to May 2018
Skills
• HIPPA compliance
• Phone etiquette
• Administrative experience
• Development of positive interpersonal relationships with the public as well as coworkers • Positive attitude
• Literacy in Microsoft Office and Excel
• Maintain patience in workplace
• Working with various software systems
• Computer literacy
• Ability to initiate change and follow through
• Attention to detail and time management
• Analysis skills
• Customer complaint resolution
Languages
• English
Certifications and Licenses
Pharmacy Technician License
August 2024 to March 2026
Registered Pharmacy Technician
Driver's License
CPR Certification
Groups
Sycamore Farm Volunteer
October 2024 to Present
I do volunteer work for Sycamore Farm, which is a faith- based organization that helps our community combat human trafficking, exploitation, and abuse.
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