Customer Service Manager and Cashier

Tracy A Osborn

623-***-**** ~ ************@*****.*** ~ Surprise, AZ 85387

PROFILE

Dedicated and experienced customer service professional specializing in cashiering and customer satisfaction. Organized, detail oriented, trustworthy key holder competent in cash management, product knowledge, and store regulations. Reliable, highly motivated leader with strong work ethic demonstrated by rotating shifts, taking extra shifts, and accomplishing extra tasks when opportunities are presented. I am genuinely people centric by caring about customers, team members, management and community.

EXPERIENCE

Albertsons: 2/2004 to present -- Customer Service Manager/ Cashier {Surprise, AZ)

Handled all merchandise with care and packed customer bags neatly.

Maintained up to date knowledge of all retail promotions.

Prevented long waits by quickly and accurately ringing up items, adding to the hassle-free experience of the customer.

Greeted customers with a smile and encouraged feedback pertaining to their shopping experience.

Ensured that customers had a pleasant and accurate check-out experience.

Mentored junior cashiers and new employees.

Promoted customer loyalty program

Troubleshoot register and customer app problems

ACHIEVEMENTS

Repeatedly assist most customers in self-checkout area

Repeatedly received high marks from customer reviews

Customer reviews included: “knowledgeable…friendly…problem solver…fast and accurate”

High customer retention

Contributed to employee morale by suggesting and help implementing staff incentives programs

Member of Safety Committee: training and enforcing safety policies and procedures

SKILLS/QUALITIES

Effective Time Management

Adaptability

Ability to Multitask

Fast Learner

Accountable and Coachable Team Player

MS Office: Word ++, Excel ++, PowerPoint, ++

Excellent Verbal and Written Communication Skills

Commitment to Excellence

EDUCATION

Erie Community College -- Associate of Arts Degree {Buffalo, NY)

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