Data Center Relocation & Rack Engineer

A. Pierre Posley ***** Portsmouth BLVD, Ashburn, VA 20147

Email: *******.******@*******.*** Phone: 571-***-****

Summary

A seasoned Data Center Technician proficient in rack, stack, pack operations, server/rack relocations, cabling, decommissioning, and infrastructure setup. Skilled in logistics, RMA processes, documentation, and server maintenance, with extensive experience with Super Micro, Dell Server, and X86 model Break Fix tasks. Adept in hands-on server part swaps, software installations, and comprehensive Data Center support, boasting excellent communication skills.

Technical Skills

Operating Systems: Windows Pro 10/11, Knowledge of Linux Operating Systems

Software: MS Office, MS Project, Visio Pro

Hardware: Super Micro, Dell servers, Cisco Routers (the 2500s), Aerohive Routers: BR100 Branch Router, PCs, Modems (Cradle point Wireless Router MBR95, Actiontec GT784WN-NF Wireless N DSL Modem).

Telecom & Smart Hands: Coordinate with multiple service providers (local TELCO, and PBX vendors) to resolve system failures and support installations. Provisioning: Voice, VoIP, OSS, Verizon, Qwest, Sprint (8XX, T1, POTS & Data), NOC, Trunk Integrated Record Keeping System (TIRKS). Call Center Support Specialist

Tools: Screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle-nose and channel locks), hammer, cable stripper, flashlight, and gloves. Punch tool with 110 blocks and 66 block blades, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester, and 5-gang punch tool. CAT 5, CAT 6, Fiber, and 25 to 100 pair cable runner. IDF/MDF, rack installation, fiber termination, and testing experience.

Work Experience

Nesco Resource 04/2024 – Present

Lead Data Center Engineer

(Multiple Data Centers – Ashburn, VA)

Data Center Relocation & Rack and Stack Engineer manages data center equipment relocation, rack and stack procedures, (Super Micro, Dell servers), server installations, and deinstallations on an as-needed basis.

Meticulous planning, equipment handling, cable management, and collaboration with cross-functional teams. Any expertise in cabling and familiarity with 1U, 2U, and 3U servers is highly desirable.

Responsibilities:

Assist in planning data center relocations, executing rack and stack procedures, server installations, and deinstallations.

Safely handle and transport equipment during relocation, installation, and de-installation processes, including 1U, 2U, and 3U servers.

Manage cable organization and labeling during rack and stack procedures and server installations.

Conduct quality checks and maintain documentation of all activities.

Collaborate with cross-functional teams to ensure project objectives are met.

Build out cabinets and patch panels, racking (switches and servers), labeling, and cabling according to a provided diagram.

Data center relocations, rack and stack procedures, server installations, and deinstallations.

Strong understanding of data center infrastructure components.

Proficiency in cable management and following technical diagrams.

problem-solving and communication skills.

Physical fitness and flexibility for non-standard hours.

First Point Group (KGP/Circet USA)

Data Center Operations Technician

T-Mobile DCO, Reston, VA 08/2023 – 03/2024

As a Data Center Operations, Decommissioning, and Installer is responsible for providing high-quality service in all customer technical spaces, including, but not limited to data centers, mobile telephone switch centers, central office wire centers, and designated enterprise spaces. The installer is required to take excellent care of the customers, build relationships, question things, work hard, work smart, and enjoy the experience.

Installation of telecommunications equipment and associated infrastructure per customer standards.

Act as a customer contact. Interface with customers and local supervisors to clarify project status.

Work well within a team and demonstrate some leadership ability.

Plan and layout installation activities to meet dates and budgeted hours. Oversee other personnel when required.

The work will involve the installation of power, fiber and switchboard cable, and telecommunications equipment in the Data Center and other Telecom facilities. Installers should be familiar with and/or trained with ironwork/bays/equipment rack installation, and blueprint/schematic reading.

Physically placing, removing, or modifying non-working equipment

oCable trays and/or racking

oData Equipment cabinets and frames

oData Servers, Switches, Routers, Repeaters, Bridges, Gateways, Multiplexers, Transceivers, Firewalls

oFuse Panels

oAble to manage team members

oPhysically routing the cables that supply AC and/or DC power or transmit data in various technical spaces

oIdentify, label, and terminate cables that supply AC and/or DC power or transmit data

oConduct test and document performance characteristics of hardware and software

oResolve equipment / technical issues

oReview, analyze, and interpret work orders, drawings, records, and manuals

oPerform quality validation on in-process and completed work

oInteract with all members of the organization; Installation, Engineering and Project Management

oPerforms other duties as requested by Manager

oReview, analyze, and interpret work orders, drawings, records, and manuals

oPerform quality validation on in-process and completed work

oInteract with all members of the organization; Installation, Engineering and Project Management

oPerforms other duties as requested by Manager

Salute Inc

Compass Data Centers, Leesburg, VA 11/2022 - 04/2023

Data Center Operations Technician (MSO)

Basic knowledge of site facility infrastructure regarding power, thermal management, and associated systems

Working knowledge of facility equipment includes pumps, compressors, UPS, generators, switchgear, BMS, life-safety systems, security systems, HVAC, CRAC, CRAH, and chillers.

Work with senior colleagues, team members, vendors, and other stakeholders to test and install data center infrastructure equipment and services.

Worked closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.

Worked closely with vendors to resolve service-affecting incidents and/or outages.

Troubleshot infrastructure and equipment problems, placing service calls when problems remain unresolved

Provided data center white space support to managed services, including, but not limited to:

orouters and switches

oother customer or self-owned digital infrastructure

Performed trouble isolation and resolution as needed.

Performed maintenance as needed/directed.

Performed day-to-day operations, and functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.

Performed consolidated event management for all monitored equipment at the data center site.

Provided monitoring and overall support, ensuring the successful operation of all site facilities and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.)

Stack and rack of servers to battery/power and structured cabling

Generate end-user performance reports as needed

Troubleshoots and resolves client-side problems, when so required

Produced reports with metrics on service requests, problem management, backup and statistics, and number of events for internal and external stakeholders

Monitored capacity utilization

Managed/Monitored physical access to data centers

Executed Emergency Operating Procedures (EOPs), when so required at the site.

Analytical and problem-solving skills.

Proficient in monitoring and troubleshooting.

Wipro Limited

LinkedIn, Ashburn, VA 09/2022 - 11/2022

Data Center Server/Network Technicians

Hardware Troubleshooting Support

Supported hardware faults and customer requests

Managed assigned issues and working based on priority level

Used web-based tools for managing and locating hardware in data center suites and storage rooms

Able to identify a variety of server components and their functions

Added/removed server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards)

Replaced server hardware components

Performed BIOS, Firmware, and updates in Co-ordination with remote support teams

Troubleshot and repaired network devices experiencing issues or failures while coordinating with Network Reliability Engineering (NRE)

Interfaced with internal customers to coordinate troubleshooting and downtime in a professional manner

Submitted RMA requests for replacement parts

Resolved tickets and tasks within SLA/SLO

Updated all tickets on a weekly basis at minimum

Updated all tickets with quality updates so anyone can follow exactly what work was completed and the state of the equipment at each stage of the troubleshooting.

Direct Line Global

Contract Engagement, Ashburn, VA 08/2019 - 07/2022

Data Center (Decommissioning, Infrastructure, & Hardware) Technician

In-depth knowledge of Cat 5, Cat 6

In-depth knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, Fluke Versive 5000 and OTDR

Cabling infrastructure best practices and methodologies

Performed material movement, including shipping/receiving and installing, testing, labeling, and certifying Cat5/E, Cat6, Single Mode, and Multimode fiber cables and patch cables

Logistics/Warehouse Support (Sending/Receiving)

RMA processing & Coordination with the Logistics Team

RMA/B/F Ticket Handling

Update Asset Information

Installation of software and firmware updates

Performed troubleshooting and swapped out failed components

Monitored inventory levels to ensure that proper stock levels are maintained to support build and repair activities

Added/removed server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards)

Replaced server hardware components

Perform power cycles

Decommissioning of network and cabling infrastructure in a Data Center environment

Deliver sustainable and repeatable solutions and processes, with an eye on improvement

Provide structured feedback on project progress

Exhibited quality workmanship on all work and maintain Data Center cleanliness

Followed all production, safety, and quality standards, codes, and industry best practices

Collaborated with various Stakeholders to remove project obstacles

Reading and comprehension of blueprints and building documentation/redline work

Broad understanding of Data Center infrastructure technologies

Data Center Technician (Hardware & Decommissioning @ Linked In)

Decommissioning of network and cabling infrastructure in a Data Center environment

Delivered sustainable and repeatable solutions and processes, with an eye on improvement

Provided structured feedback on project progress

Exhibited quality workmanship on all work and maintained Data Center cleanliness

Followed all production, safety, and quality standards, codes, and industry best practices

Collaborated with various Stakeholders to remove project obstacles

Data Center Technician: DC Infrastructure Build, Rack & Stack (@ Linked In)

Connecting (Fiber, Cat 5e & 6)

Data Center Technician: Cabling (@ Tik Tok)

Cabling (Fiber, Cat 5e & 6)

Connecting (Fiber, Cat 5e & 6)

KCI Telecommunications

Verizon Wireless, Arlington, VA 06/2019 - 07/2019

DAS Installations Technician

Installed, maintained and repaired DAS (Distributed Antenna Systems) for cellular and public safety communications

Installation of fiber cable and antennas

Installed Mobile Access, CommScope, and JMA DAS products

Performed site walks of job sites to collect information required for potential solutions and estimation purposes

Participated in all training

XPO Logistics

Google Sterling, VA 02/2019 - 06/2019

Logistics & Rack Tech

Assembled, loaded racks, and stacked servers

Investigated product overage, shortage, and damage; complete the associated documentation

Validated all load data before marking a load as delivered

Communicated tracking updates to customers

Tracked and researched inventory location, movement, age, and turns

Asset Tags management process and RMA’s

Conducted customer service calls to identify other business unit needs

Verified that all order details and reference numbers were accurate, and communicated that information to the drivers and carriers

Manpower/Experis Contractor

Facebook, Ashburn, VA 01/2019 - 02/2019

Logistics Support Specialist

Assembled racks, moved, lifted and stored shipping materials in Data Center.

Tracked and researched inventory location, movement, age, and turns

Asset Tags management process and RMA’s

CIS Secure Computing, Ashburn, VA 10/2018 - 12/2018

VOIP Phone Assembler & Tester

Assembled and disassembled Cisco and Avaya telephones for TEMPEST

Updated elements including cordage and metal gasket to panels

Worked in teams in the preassembly department to ensure the overall production schedule goes according to plan

Read instructions for assembly to properly produce secure equipment

XPO Logistics

Google, Sterling, VA 10/2018

Logistics & Rack Tech

Load racks and stack servers

Investigated product overage, shortage, and damage and complete the associated documentation

Validated all load data before marking a load as delivered

Communicated tracking updates to customers

Tracked and researched inventory location, movement, age, and turns

Asset Tags management process and RMA’s

Conducted customer service calls to identify other business unit needs

Verified that all order details and reference numbers are accurate, and communicate that information to the drivers and carriers

Guest Services, Inc., Fairfax, VA 07/2018 - 10/2018

IT Telecommunications Specialist

Responsible for assisting and supporting all GSI locations with securing internet/Wi-Fi connectivity, and telephone service, and dealing with issues promptly and accurately.

Analyzed communications costs for GSI locations to recommend cost-saving measures

Responsible for project management and troubleshooting of network/Wi-Fi and telephone operations throughout the company (Maintained Avaya IP Office 500 & MACD, Corporate HQ only and Mitel: MiVoice Office 400 and MiVoice Connect: Hybrid Hosted)

Documented communications/network/Wi-Fi connectivity, and other documentation as assigned.

Monitored operational performance and troubleshoot communication problems. Isolate the cause of communication failures and resolve them.

Interacted with various outside support and sales organizations (Vendors).

Handled Help Desk calls (After-Hours Help Desk Rotation required) and log all calls and work into the Help Desk Support System

Performed PC hardware, operating system, and software installation, configuration, upgrades, troubleshooting, repairs, one-on-one training, telephone support, and similar activities with little or no direct supervision. Recommend and schedule/perform routine maintenance, repairs, and upgrades to PCs and laptop computers.

Assisted in developing, implementing, and performing computer configuration standards and procedures. Cradlepoint Wireless Router MBR95, Actiontec GT784WN-NF Wireless N DSL Modem, Aerohive BR100 Branch Router

Any other duties as assigned.

Salute Inc

Microsoft, Sterling, VA 01/2018 - 06/2018

Data Center Logistic Technician

Reviewed data center inventory, inbound shipments, and ongoing demand to ensure that proper stock levels were maintained in all locations to support build and repair activities.

Worked with the Logistics Manager to create plans to optimize the flow of parts through their lifecycle; tracking inventory location, movement, age, and turns

Ensured that all billing associated with the Inventory supply chain was accurate, validated, and ready for processing

Understood overall ticket and Asset Tags management process

Maintained a culture of safety, security, and compliance in all the aspect of data center activities

Established and enhanced strong working relationships with customers

Performed material movement, including shipping/receiving and installing, testing, labeling, and certifying Cat5/E, Cat6, Single Mode, and Multimode fiber cables and patch cables

inventory management per the standard process

Stocked deliveries in an organized manner

Detailed physical inventory tracking and staging

Prepared outbound shipments

Accurate documentation of incoming and outgoing deliveries

Data entry to document inbound and outbound packages

Performed cycle audits to ensure all inventory controls were met

Military

US Army - (Veteran/Secret SC), Ft Bliss, (El Paso) TX

TOW/Dragon Anti-tank Missile System Repairer (27E)

Education

DeVry University: Addison, Illinois Campus

(BS) Telecommunications Management

Certifications

OSHA NFPA 70E - Standard for Electrical Safety in the Workplace

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