Medical Records Technician (ROI) Specialist
Resume:
ARI LEWIS
Phone: 228-***-****
Email: *******@*****.***
Location: Florida, USA
LinkedIn: linkedin.com/in/ari
JOB TARGET
Medical Records Technician (Release of Information) – Remote
Department of Veterans Affairs (VA)
PROFESSIONAL SUMMARY
Dedicated healthcare support professional with over 20 years of customer service experience and 6+ years of medical records experience. Skilled in Release of Information (ROI), medical record maintenance, HIPAA compliance, medical terminology, electronic health records, document management, records retrieval, data accuracy, and patient confidentiality. Proven ability to manage sensitive healthcare information while providing exceptional service to patients, providers, and stakeholders. Experienced working in fast-paced environments requiring attention to detail, regulatory compliance, and effective communication.
CORE QUALIFICATIONS
Medical Records Management
Release of Information (ROI)
HIPAA Privacy & Security Compliance
Electronic Health Records (EHR)
Medical Terminology
Patient Record Retrieval
Records Auditing & Quality Assurance
Data Entry & Documentation
Records Scanning & Indexing
Customer Service
Document Management
Microsoft Office Suite
Time Management
Team Collaboration
Administrative Support
Records Retention Policies
PROFESSIONAL EXPERIENCE
MEDICAL RECORDS CLERK
Ocean Springs Hospital – Ocean Springs, MS
February 2007 – November 2013
Hours per Week: 40
Duties and Accomplishments
Maintained, organized, and safeguarded confidential patient medical records in compliance with HIPAA regulations.
Processed and managed patient health information requests while ensuring proper authorization and consent requirements were met.
Reviewed medical documentation for completeness, accuracy, grammar, punctuation, and medical terminology.
Transcribed and edited discharge summaries, physician notes, patient histories, examinations, rehabilitation reports, and radiology reports.
Retrieved, assembled, filed, and distributed medical records to authorized healthcare personnel.
Verified patient demographic information and ensured documentation accuracy within medical records systems.
Maintained physician dictation and transcription workflows to support timely patient care documentation.
Assisted healthcare providers and administrative staff with record requests and information management.
Ensured compliance with healthcare regulations regarding patient privacy and record retention.
Performed quality control reviews to identify discrepancies and maintain accurate health information.
Supervisor: Available Upon Request
INDIVIDUAL ASSISTANCE APPLICANT SERVICES PROGRAM SPECIALIST (RESERVIST)
Federal Emergency Management Agency (FEMA) – Washington, DC
May 2018 – Present
Hours per Week: Variable
Duties and Accomplishments
Reviewed applicant documentation for completeness and accuracy.
Maintained confidentiality of sensitive personal information.
Provided case status updates and explained federal program requirements.
Assisted individuals with document submission and verification processes.
Collaborated with federal, state, and community organizations to facilitate services.
Managed electronic records and case information in government databases.
CUSTOMER SERVICE REPRESENTATIVE
Federal Emergency Management Agency (FEMA) – Biloxi, MS
December 2017 – April 2018
Hours per Week: 40
Duties and Accomplishments
Served as primary point of contact for federal employees requiring travel authorization assistance.
Assisted users with electronic systems, documentation requirements, and records maintenance.
Resolved account issues while maintaining data security and confidentiality.
Documented customer interactions and system updates accurately.
EDUCATION
Associate Degree
Indian River State College
Fort Pierce, Florida
High School Diploma
Bitburg American High School
Rhineland-Palatinate, Germany
TECHNICAL SKILLS
Electronic Medical Records (EMR/EHR)
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Adobe Acrobat
Data Entry
Medical Documentation
Digital Records Management
Records Tracking Systems
ADDITIONAL INFORMATION
Over 20 years of customer service experience.
6+ years of medical records and health information management experience.
Knowledge of HIPAA, patient confidentiality requirements, and medical terminology.
Experienced handling sensitive records and maintaining data integrity.
Strong verbal and written communication skills.
Ability to work independently in remote environments while meeting productivity standards.
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