Customer Support & Operations Leader

Kristin Pasterski

Cleveland, Wisconsin

******************@*****.***

Professional Summary

Customer-focused professional with leadership experience in fast-paced retail, operations, and business environments. Skilled in customer support, problem-solving, administrative operations, and handling high-volume interactions with professionalism and efficiency. Experienced with payroll, scheduling, accounts payable/receivable, estimates, and customer communication. Known for multitasking, staying organized under pressure, and resolving issues quickly. Seeking a remote Customer Support Specialist position where strong communication and operational skills can contribute to an excellent customer experience.

Skills

• Customer Support

• Remote Communication

• Customer Relations

• Team Leadership

• Accounts Payable & Receivable

• Payroll Processing

• Scheduling & Coordination

• Conflict Resolution

• Problem Solving

• Google Workspace

• Data Entry

• Administrative Support

• Fast-Paced Environment Experience

• Professional Communication

• Training & Team Support

Professional Experience

Assistant Store Leader (ASL)

Kwik Trip

July 2025 – Present

• Assist with daily store operations in a high-volume customer environment

• Resolve customer concerns professionally and efficiently

• Support team leadership, training, and shift coordination

• Handle multiple priorities while maintaining strong customer service standards

• Use problem-solving skills to address operational and customer issues quickly

• Maintain accurate cash handling and operational procedures

Assistant to Owner

Dauns Professional Lawns

2015 – 2022

• Managed accounts receivable and accounts payable processes

• Assisted with payroll and unemployment documentation

• Coordinated employee schedules and daily operations

• Prepared customer estimates and handled client communication

• Maintained organized business records and administrative documentation

• Supported business operations in a fast-paced small business environment

Business Owner

Self-Employed

2021 – Present

• Manage customer communication, scheduling, and daily operations

• Resolve customer concerns while maintaining positive client relationships

• Organize business records, transactions, and administrative tasks

• Operate independently while balancing multiple responsibilities

LoanMax Manager

LoanMax

2013 – 2015

• Managed customer accounts and assisted clients with service questions

• Handled confidential information and maintained accurate documentation

• Delivered professional customer service in high-pressure situations

• Assisted with employee training and daily office operations

Operations Manager

2009 – 2011

• Oversaw daily operations and staff coordination

• Assisted with scheduling, reporting, and workflow management

• Improved customer satisfaction through efficient problem resolution

• Managed multiple operational responsibilities simultaneously

Education

High School Diploma

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