Administrative Operations & Project Coordination

STEPHANIA HESSELING

Administrative Operations • Project Coordination • Process Improvement

Creating organized systems, improving workflows, and helping teams accomplish complex work. Lima, Ohio • 419-***-**** • ***********@*****.***

PROFESSIONAL PHILOSOPHY

I believe exceptional administrative support creates the foundation for exceptional work. My approach is to improve efficiency through organization, thoughtful communication, attention to detail, and dependable follow-through. I enjoy creating systems, coordinating complex projects, and ensuring people have the information and resources they need to succeed.

PROFESSIONAL STRENGTHS

Administrative Operations • Project Coordination • Documentation & Records Management • Process Improvement • Microsoft Office • Professional Communication • Organization • Independent Judgment • Attention to Detail • Calendar Coordination • Continuous Improvement

PROFESSIONAL EXPERIENCE

Administrative Assistant Liberty University Missions Office 2007–2010

• Prepared, edited, and proofread reports, presentations, spreadsheets, correspondence, and business documents using Microsoft Office with exceptional accuracy.

• Coordinated conferences and meetings serving hundreds to thousands of attendees by managing schedules, registration, lodging, catering, volunteer coordination, communications, and event materials.

• Managed departmental files, records, and documentation, ensuring information remained organized and accessible.

• Adapted administrative support to leadership preferences, improving communication and operational efficiency.

• Built positive relationships with faculty, students, vendors, volunteers, and guest speakers through responsive communication.

• Balanced multiple priorities and deadlines while delivering dependable administrative support. ABA Therapist / Mid-Level Supervisor Center for Autism and Dyslexia 2012–2014

• Maintained confidential documentation with exceptional accuracy.

• Promoted to Mid-Level Supervisor and trained new staff on documentation standards.

• Redesigned an inefficient documentation system by creating standardized client binders that improved workflow and onboarding.

• Collaborated with supervisors, therapists, and families to ensure accurate communication and standardized treatment.

• Recognized for initiative, reliability, and high-quality work. Quality Control Intern General Motors Parts Distribution Center Summer 2008

• Verified inventory accuracy and maintained quality standards in a high-volume distribution environment.

• Maintained accurate inventory documentation and records.

• Supported dealership parts managers by resolving inventory questions and providing responsive operational support.

• Contributed to efficient workflow through attention to detail and process consistency. Interior Design Intern Jean Thomas Designs Summer 2011

• Supported scheduling, project coordination, documentation, and client communications. Family Manager & Homeschool Educator 2014–Present

• Coordinated scheduling, budgeting, logistics, records management, and long-term planning.

• Developed organizational systems that improved efficiency and accountability. SELECTED ADMINISTRATIVE ACHIEVEMENTS

• Redesigned a documentation system to improve workflow efficiency and accessibility.

• Coordinated conferences involving thousands of attendees.

• Built organized administrative systems that improved communication and operational effectiveness. EDUCATION

Liberty University — B.S., Family and Consumer Sciences Rift Valley Academy (Kenya) — High School Diploma

TECHNICAL PROFICIENCIES

Microsoft Word • Excel • PowerPoint • Outlook • Google Workspace • Document Preparation • Records Management • Data Entry • Calendar Coordination • CRM Coursework (Coursera)

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